Ramya Bhaskaran

Managing a book size of 30 crores and a team of 10, responsible for overall branch operations and sales. Accountable for P&L and revenue growth across deposits, lending, and TPP fee income.

Launched a new branch as part of a pilot team, building a book size of 18 crores. Handled retail branch banking liabilities and third-party products.

Headed a branch with a total GL size of 70 crores, managing a team of 10. Responsible for overall branch functioning and increasing book size across assets and liabilities.

Responsible for QA activities in health insurance, working with training and development to ensure higher customer satisfaction.

Managed branch banking operations including cash and clearing. Acquired new clients and onboarded them to digital platforms, maintained branch records, and resolved customer complaints. Promoted to Business Relationship Manager handling HNI clients, responsible for CASA growth and cross-selling of insurance, mutual funds, and sovereign gold bonds.

Handled all desks in retail branch banking including cash, clearing, welcome, and operations. Managed cash transactions, cheque processing, customer handling, and cross-selling of bank products.

Managed day-to-day banking operations including cash operations, ledger and report maintenance, and channel sales.

Handled UK clients, performing payments and reconciliation of invoices to delivery notes for suppliers. Resolved queries for sub-processes and business partners in UK and ROI, generated reports, and ensured 100% quality check and TAT.

Handled US client database, addressing customer queries for HSBC, Chase Manhattan banks, and GM. Processed automobile loans and credit card applications.

Completed Bachelor of Commerce from Bangalore University, affiliated with SSMRV College, Bangalore.