RGRamon Giassi
@ramongiassi
Customer Success Specialist passionate about exceptional customer experiences.
BrazilWhat I'm looking for
I am currently a Customer Success Specialist at Cyncly, where I work with RFMS software (ERP), Measure, and mobile apps. My passion lies in providing exceptional customer experiences, and I excel in problem-solving within CRM environments. With strong communication skills in both English and Portuguese, I effectively collaborate with colleagues from Brazil and the USA, ensuring that documentation, procedures, and test cases are accurately recorded in both languages.
Previously, I spent three years at Thomson Reuters, where I consistently achieved established goals and was recognized for my outstanding performance in customer service. My experience spans over four years in customer support, where I have honed my skills in resolving customer inquiries, diagnosing software issues, and ensuring a seamless user experience. I am dedicated to continuous improvement and actively participate in software testing to highlight product enhancements.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Cyncly
Jan 2024 - Present (1 year 5 months)
Currently working as a Customer Success Specialist at Cyncly, focusing on providing exceptional customer experiences using RFMS software and mobile apps. Proficient in both English and Portuguese, I collaborate with teams across Brazil and the USA, managing documentation and testing procedures.
Customer Success Specialist
Thomson Reuters
Jan 2021 - Jan 2022 (1 year)
Worked for 3 years at Thomson Reuters as a Customer Success Specialist, achieving established goals and recognized for outstanding performance. Responsible for addressing customer technical issues and ensuring effective resolution of queries.
Salesperson
Kalunga Comércio e Indústria Gráfica
Jan 2018 - Jan 2020 (1 year 11 months)
Salesperson at Kalunga, specializing in electrical, electronics, and security products, as well as PCs for office and gaming. Responsible for store layout adjustments and sales of extended warranty services.
Education
Degrees, certifications, and relevant coursework
Cyncly
Information Systems
2024 - 2026
Act on tickets and chats on questions and possible software problems, ensuring that customer questions, complaints, and problems are resolved, seeking the necessary information.
UNINTER
Information Systems
2022 - 2026
Making outbound calls and remote access when necessary; ensuring customer queries are resolved and providing technical support.
Thomson Reuters
Customer Support
2021 - 2024
Answer customer requests about technical issues on software and hardware related to the product via phone calls, web tickets, or chat.
Kalunga Comércio e Indústria Gráfica
Sales
2018 - 2020
Sales of electrical, electronics, and security products; specialized sale of extended warranty services.
Availability
Location
BrazilAuthorized to work in
Job categories
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