Ram Kumar
@ramkumar7
I lead global IT platforms, digital transformation, CRM automation, and data governance initiatives.
IndiaWhat I'm looking for
I've led global IT platforms and digital enablement at IBM, deploying contact, onboarding, and self-service tools across APAC, EMEA, and worldwide teams. My automation frameworks reduced SDR onboarding turnaround from four days to two hours and helped lift APAC enablement adoption from 72% to 100%.
I build practical digital products spanning contract farming, ERP, AI VoiceBot, hospitality booking, mobile applications, and marketing shared-service portals. Across these initiatives, I own product vision, solution architecture, technology governance, development oversight, AWS deployment, performance optimization, and user adoption.
At IBM, I directed data governance, CRM attribute standardization, campaign analytics, and SEGMENT-to-CMDP migration work with Sales, Marketing, and Data Engineering teams. I also developed campaign execution and reporting tools, lead-management solutions, and Watsonx-powered self-service bots.
As a freelance digital transformation consultant and Chief IT Advisor, I'm helping Frontier Agricultural Platform digitize contract farming and related business operations through web, mobile, and database-integrated solutions.
Experience
Work history, roles, and key accomplishments
Freelance Digital Transformation Consultant
Frontier Agricultural Platform Private Limited
Apr 2025 - Present (1 year 4 months)
Working as Chief IT Advisor for digital transformation of businesses including Contract Farming, Agricultural Input, Agricultural Output, Auction Platform, Metal Trading, Bio Mass, Trade Financing. End-to-end development of Web and Mobile application for automation of Contract Farming practice using vibe coding.
Global IT Platforms & Digital Enablement Leader
Jun 2021 - Apr 2025 (3 years 10 months)
Led global deployment and continuous enhancement of digital contact platforms (LivePerson, Scheduler, Chatbot, Adobe AEM, DAM), collaborating with cross-functional teams across IT, Product, and Marketing. Served as Scrum Master and executive liaison for platform upgrades and integrations, delivering stakeholder reports and agile roadmaps.
Senior Manager – Analytics & Data Strategy, AP Commercial Squad
Jul 2016 - Jun 2021 (4 years 11 months)
Directed strategic data governance and CRM attribute standardization across global systems (SEGMENT, CMDP). Partnered with Sales, Marketing, and Data Engineering teams to align on campaign data quality, compliance, and migration initiatives.
Manager – Response Lead Management, AP, China & Japan
Feb 2011 - Jul 2016 (5 years 5 months)
Directed lead quality, scoring, and governance initiatives across regional CRM platforms. Managed integrations across marketing and sales data systems to ensure actionable insights and lead attribution.
Manager – Demand Marketing & Systems Automation
Oct 2005 - Feb 2011 (5 years 4 months)
Led multiple global marketing automation initiatives, including GMSS Request Portal, Global Data Quality Management System (DQM), and Global Customer Relationship Management Systems. Spearheaded projects like Real-Time Decisioning (RTD), Global Event Lead Flow Management, and Siebel Synergy.
Education
Degrees, certifications, and relevant coursework
PGDBA (Finance & HR)
Post Graduate Diploma, Business Administration
Post Graduate Diploma in Business Administration with specialization in Finance and Human Resources.
BA German (Hons)
Bachelor of Arts, German
Bachelor of Arts with Honors in German.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Ram?
You can contact Ram and 90k+ other talented remote workers on Himalayas.
Message RamGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
