Open to opportunities

Ram key Rey Jary Mondejar-Jomoc

@ramkeyreyjarymondeja

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Customer-focused client success leader with sales and healthcare experience.

Philippines

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What I'm looking for

I seek a role where I can lead or support teams in customer success or operations, use my sales and healthcare experience, and grow into broader leadership while contributing to a collaborative, impact-driven culture.

I am a motivated client success and customer service professional with experience leading teams, managing projects, and supporting healthcare operations. I combine strong communication, problem-solving, and multitasking abilities with practical tools knowledge such as MS Office and Salesforce to drive efficiency and improve client and patient experiences.

My background includes supervising and mentoring sales and creative teams, resolving escalations, and managing administrative workflows in clinical settings. I am a quick learner with a strong work ethic, committed to delivering excellent service, meeting targets, and contributing to team success.

Experience

Work history, roles, and key accomplishments

Associate Manager, Client Success

Emapta

Dec 2024 - Dec 2025 (1 year)

Directed creative strategy and ensured brand-aligned deliverables while managing timelines and budgets; mentored creative teams to improve output quality and project efficiency.

Team Leadership Project Management Creative Direction Budget Management Client Success MS Office Salesforce

Customer Sales Supervisor

Probe Group

Apr 2024 - Dec 2024 (8 months)

Led and coached a sales team to exceed targets through strategic upselling and improved customer engagement; handled escalations to maintain high satisfaction rates.

Sales Leadership Coaching Upselling Customer Escalation Performance Management CRM MS Office Communication

Customer Sales Representative

Inspiro Relia Inc.

Nov 2023 - Apr 2024 (5 months)

Delivered multi-channel customer support, resolved client issues to improve retention, and maintained accurate interaction records to inform process improvements.

Customer Service CRM Data Entry Customer Retention Problem Solving Communication MS Office

Medical Executive Assistant

Dr. Mondejar Medical Clinic

Jul 2020 - Jan 2023 (2 years 6 months)

Managed patient schedules and clinic operations, handled records and communications to streamline workflows and enhance patient experience.

Medical Administration Scheduling Records Management Office Management MS Office Multitasking Confidentiality

Education

Degrees, certifications, and relevant coursework

Capitol University

Bachelor of Science in Nursing, Nursing

2018 - 2022

Completed a Bachelor of Science in Nursing program at Capitol University from June 2018 to January 2022, focusing on clinical practice and patient care.