At Tidewater Middle East, I architected a terminal operating system for container ports across five platforms. I modeled terminal jobs on a shared lifecycle and turned customs assessment and inspection into tracked workflows, including an integration with the national port single window.
At Digikala, I rolled out instant cash-out with KYC verification, lifting NPS by 12 points, and automated returns and refunds, cutting processing time by 30%. At Snapp, I introduced a corporate wallet that grew corporate rides by 33% and rebuilt the voucher system, cutting incentive costs by 30%. I also founded Laddership, a product management program that has trained more than 60 aspiring product managers.
