At Duroflex Limited, I booked and processed 50+ customer orders daily, checking product codes, quantities, and pricing before confirmation. I also coordinated with logistics and warehouse teams on dispatches and kept order, dispatch, and invoice records in Salesforce.
I handled customer queries and order escalations, resolving 90% within SLA through coordination with Sales, Logistics, Warehouse, and Finance teams. I also processed returns, replacements, refunds, and cancellations.
At Simply Vyapar Apps Private Limited, I handled B2B and B2C order booking, GST invoicing, and account statement queries, achieving 90%+ CSAT and 85% FCR. As an SME, I standardized SOPs that reduced order and payment escalations by 15%, and trained new hires on order booking and dispatch processes.
