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Shashi Raghav

@shashiraghav

Customer Service Admin at Agilent Technologies generating service quotations, orders, and contracts in CRM.

India
Message

At Agilent Technologies, I generate service quotations, orders, and contracts in CRM, including annual service contracts. I also create i-base requests and coordinate with business partners and Sales on contracts awaiting activation.

I’ve worked in order management and customer service at Misumi India Pvt Ltd, Keysight Technologies, and Salient Business Solutions. My work has included processing orders and purchase orders, preparing proforma invoices, resolving customer queries, and supporting quality audits and process improvements.

Experience

Work history, roles, and key accomplishments

SS

Process Associate

Salient Business Solutions

Dec 2012 - Jan 2014 (1 year 1 month)

Managed the Yepme Facebook profile, supported outbound sales, and handled customer complaints and queries. Resolved replacement issues and coordinated courier arrangements.

Education

Degrees, certifications, and relevant coursework

Amity University logoAU

Amity University

MBA, Business Administration

Pursued an MBA degree at Amity University.

KG

KIIT College of Engineering, Gurgaon

B.Tech, Computer Science

Completed a B.Tech in Computer Science from KIIT College of Engineering, Gurgaon.

GC

G.M.S.S.S., Sector 19, Chandigarh

Higher Secondary

Completed higher secondary education at G.M.S.S.S., Sector 19, Chandigarh.

JP

Jainendra Public School, Panchkula

High School

Completed high school education at Jainendra Public School, Panchkula.

Tech stack

Software and tools used professionally

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