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raman sai

@ramansai

Message

I secure enterprise identity and Azure infrastructure across complex, high-volume client environments.

India

Message

At VACO LLP, I support IAM across enterprise accounts including Walgreens, Novartis, Lloyds Banking Group, and CNO, resolving 100+ weekly tickets for Azure AD environments serving 2,000–10,000+ users.

I configure Conditional Access, MFA, SSO, hybrid identity synchronization, PIM, RBAC, Identity Protection, Enterprise Applications, and API permissions. I also automate certificate and secret expiry tracking, permission audits, and access reviews with Python and PowerShell.

I bring Azure infrastructure experience from WIPRO, including VNets, NSGs, load balancers, Traffic Manager, peering, VPN, and DR support. I lead incident updates, investigate root causes, and mentor junior analysts on troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst, IAM Subject Matter Expert

Current

VACO LLP

Feb 2021 - Present (5 years 7 months)

Serves as IAM SME and escalation point-of-contact, owning end-to-end resolution of 100+ tickets/week across Conditional Access, MFA, SSO, and PRT/token issues for a 2,000–10,000+ user Azure AD environment. Administers hybrid identity sync via AAD Connect, configures Enterprise Apps and App Registrations, and automates certificate/secret expiry tracking and access reviews using Python and PowerShel

Azure Cloud Infrastructure Support

Wipro Ltd

Dec 2019 - Dec 2020 (1 year)

Designed and provisioned VNets, subnets, and NSGs across Azure environments, troubleshooting network access issues. Configured routing tables, load balancers, and Traffic Manager, and implemented VNet peering and VPN configurations for DR/failover scenarios.

Azure Virtual Machines VNet Subnets NSG Load Balancers Traffic Manager VNet Peering VPN DR Failover Azure CLI UNIX LINUX Administration

Senior Customer Service Representative

Synchrony Financial

Jul 2017 - Aug 2019 (2 years 1 month)

Top-performing senior CSR who used CRM data analysis to identify trends and drive customer satisfaction improvements, and trained and mentored new hires.

CRM Data Analysis Customer Satisfaction Training Mentorship