Looking for a job

Rakmi Oussama

@rakmioussama

Pricing Group Manager at Arrow Electronics, leading EMEA semiconductor pricing and contributing to a 4.1% gross margin improvement.

Morocco

Message

At Arrow Electronics – Global Components, I lead a team of 10 Pricing Specialists supporting semiconductor pricing across EMEA. We manage approximately 44,000 customer quotations per month, balancing competitiveness, profitability, and customer responsiveness.

I contributed to a 4.1% improvement in gross margin through pricing optimization initiatives and commercial discipline. I also analyze market trends and supplier positioning to support commercial decisions, working with Sales, Product Managers, and supplier teams.

Before Arrow Electronics, I was a Team Manager at TELUS INTERNATIONAL and MAJOREL, supporting B2B service delivery and customer service operations. I’m currently pursuing a Bachelor of Science in Data Science at University of the People.

Experience

Work history, roles, and key accomplishments

Current

Pricing Group Manager

Current

Arrow Electronics

Jul 2025 - Present (1 year 4 months)

Lead a team of 10 Pricing Specialists supporting semiconductor pricing activities across EMEA. Manage approximately 44,000 customer quotations per month while balancing competitiveness, profitability, and customer responsiveness.

Strategic Pricing

Commercial Strategy

Electronic Components Distribution

Team Leadership Margin Optimization

Quote Management

Supplier Collaboration

Business Analytics Market Analysis Stakeholder Management Cross functional Leadership B2B Operations Process Improvement Performance Management Sales Enablement Operational Excellence

Team Manager

Telus International

Jan 2023 - Jul 2025 (2 years 6 months)

Led multidisciplinary teams supporting B2B service delivery operations for international business customers. Managed technicians responsible for installation, activation, and support of security systems and technology solutions for commercial clients.

Team Leadership B2B Operations Supplier Coordination Procurement Order Management Service Delivery KPI Management Workforce Planning Productivity

Quality Performance

Operational Efficiency Coaching Performance Management Continuous Improvement

Team Manager

Majorel

Jan 2017 - Jan 2023 (6 years)

Managed customer service operations and team performance within an international business environment. Delivered coaching, mentoring, and employee development programs to improve performance and engagement.