Rakesh User

At British Council, I spearhead enterprise-wide Business Intelligence and Analytics, transforming reporting and insight-led decision-making across global operations.

I lead an end-to-end Microsoft Fabric ecosystem spanning data ingestion, ETL/ELT, Medallion Lakehouse architecture, Enterprise Data Warehouse semantic models, and governed reporting. I consolidate CRM, ERP, LMS, marketing, finance, and digital-platform data into trusted analytics environments.

I architected the Business Performance App and harmonized KPI definitions into a single source of truth for executive reporting. My Power BI solutions serve 200+ stakeholders across 50+ countries through 40+ interactive dashboards, while AI-enabled reporting reduced manual effort by 50–60% and saved reporting teams 15–20 hours each week.

Across 20+ years in software development, product delivery, project management, and analytics leadership, I've led cross-functional teams and enterprise transformation programs across global technology organizations. I focus on practical governance, stronger forecasting, scalable data products, and helping teams use data confidently.