At GE Vernova, I monitor 3,000+ infrastructure assets across 45+ operational sites in a 24/7 Remote Operations Center. I triage high-severity alerts, coordinate incident escalation, and document responses in line with SLA procedures and NERC CIP standards.
At Elevation Ten Thousand, I delivered Tier 1–2 support for over 100 users and resolved tickets across a multi-site Windows environment. I administered Office 365 tenants, enforced mobile device security with IBM MaaS360, and supported employee onboarding and offboarding.
As a Software Developer Intern on Gray-Box Project Symmetry, I engineered Python-based translation software for underrepresented languages. I also integrated BLEU and Sentence-BERT evaluation frameworks to improve translation accuracy and contextual scoring.
