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Will Williamson

@willwilliamson

Help Desk Specialist at Geneva Financial supporting 500+ users and maintaining NinjaOne RMM across hundreds of endpoints.

United States

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At Geneva Financial, I administer Microsoft 365 accounts and access workflows for 500+ employees and maintain NinjaOne RMM across hundreds of endpoints. I provide frontline and escalation support for Windows workstations, Microsoft 365, connectivity, and business applications.

Previously at Geneva Financial, I supported Encompass LOS and assisted with AWS services for secure remote access and distributed branch operations. I also built and maintain a Proxmox VE homelab with LXC containers for DNS, file services, and Linux automation.

Experience

Work history, roles, and key accomplishments

Help Desk Specialist

Geneva Financial

Jun 2024 - Sep 2026 (2 years 3 months)

Administered Microsoft 365 account lifecycle, permissions, and security policies for 500+ employees. Deployed and maintained NinjaOne RMM across hundreds of endpoints, providing Tier 1/2 support and coordinating escalations.

Microsoft 365 NinjaOne Windows Endpoint Monitoring Remote troubleshooting Incident Response Xacta 360 LenderX VA GUS DPAs Hardware Deployments Technical Documentation

Encompass Systems Specialist / Application Support

Geneva Financial

Jan 2022 - Jun 2024 (2 years 5 months)

Served as primary support for Encompass LOS, diagnosing issues affecting loan-origination workflows. Supported enhancement testing, managed access requests, and assisted with AWS services for secure remote access.

ICE Encompass LOS Application Support Testing EC2 S3 Amazon VPC AWS IAM Vendor coordination Escalation Documentation

Testing Administrator / Computer Lab Operations

The Unlimited Path, Inc. – Florida Department of Corrections

Mar 2017 - Jun 2018 (1 year 3 months)

Managed daily operation and user support for an 18-workstation lab in a secure correctional environment. Resolved hardware, software, and network issues while administering Pearson VUE and NCCER workflows for 100+ users.

Computer Lab Management Hardware Support Software support Network Connectivity Pearson VUE NCCER Compliance Reporting