Open to opportunities

Michael Crawford

@michaelcrawford2

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Systems-minded software engineer delivering Linux, DevOps, and cloud automation.

United States

Message

What I'm looking for

I’m looking for a DevOps/systems role where I can build reliable Linux and Kubernetes infrastructure, automate provisioning with Terraform, and own monitoring and incident resolution end-to-end.

I’m a Computer Science student building hands-on systems and infrastructure with a strong Linux and DevOps focus. I design and operate a 7-node Kubernetes homelab and turn reliability into real practice with Docker services, self-healing k3s, and monitoring plus Slack-routed alerting.

In my IT Service Desk role, I diagnose complex endpoint and identity issues across Windows, Microsoft 365, Active Directory, and Intune, and I’ve led BYOD enforcement work using Microsoft Intune and Entra ID. I also author AWS Terraform to automate cloud provisioning, and I’m strengthening my cloud depth with AWS Certified Cloud Practitioner credentials and AWS Solutions Architect – Associate (in progress).

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Technician

Current

RF-SMART

Jan 2025 - Present (1 year 5 months)

Diagnose and resolve complex hardware and software issues across Windows endpoints and Microsoft 365 using Active Directory, Microsoft Intune, and Entra ID, coordinating with users via Slack and Zoom. Led an iOS BYOD partition initiative using Intune and Entra ID for Conditional Access, authored internal knowledge base articles to speed incident resolution, and built AWS Terraform automation to pr

IT Service Desk Windows Troubleshooting Microsoft 365 Active Directory Microsoft Intune Entra ID Conditional Access Slack Terraform

Education

Degrees, certifications, and relevant coursework

Amazon Web Services

AWS Solutions Architect – Associate (In Progress), Cloud Computing

AWS Solutions Architect – Associate certification in progress.

University of Denver

Bachelor of Science, Computer Science

B.S. in Computer Science at the University of Denver, expected to graduate November 2026. Minors in Mathematics and History with relevant coursework in data structures, operating systems, systems programming, computer architecture, web development, and database systems.