Lavanya Mukkapati
@lavanyamukkapati
I resolve production incidents and improve enterprise batch processing reliability.
United StatesWhat I'm looking for
I've supported 24x7 enterprise production environments at DXC Technology, triaging ServiceNow incidents, covering on-call critical alerts, and maintaining 99.9% uptime for batch processing on z/OS.
I automate operational checks, investigate integration and data-transfer failures, and document repeatable fixes. I've also built Power BI dashboards for the NYS Department of State and mentored software engineering students at the University at Albany.
Experience
Work history, roles, and key accomplishments
Software Engineer Intern
TEKtalent Inc.
Mar 2026 - Present (6 months)
Completing a full-time remote technical training program covering application development, API work, debugging, and code review. Collaborates with a distributed team to reproduce issues, document findings, and confirm fixes.
Digital Solutions Specialist Intern
NYS Department of State
Oct 2025 - Dec 2025 (2 months)
Built Power BI dashboards tracking monthly scanned image counts from vendors. Reviewed incoming data files for discrepancies and wrote step-by-step guides for non-technical staff.
Mentored students one-on-one and in labs on Java and software engineering. Troubleshot setup and runtime issues and maintained documentation for recurring problems.
Provided production support in a 24x7 enterprise environment, logging, triaging, and resolving incidents in ServiceNow. Monitored batch jobs on z/OS, automated operational checks, and maintained runbooks.
Handled first-level mainframe checks including console monitoring, job status verification in SDSF, and basic batch troubleshooting. Updated documentation as procedures changed.
Education
Degrees, certifications, and relevant coursework
University at Albany, SUNY
Master of Science, Computer Science
Pursued a Master of Science in Computer Science, completing the degree in December 2025.
Bhoj Reddy Engineering College for Women
Bachelor of Technology, Computer Science
Earned a Bachelor of Technology in Computer Science in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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