Open to opportunities

Rajeshwari Ramachandran

@rajeshwariramachandr

Message

Friendly multilingual customer service representative with IT background.

Canada

Message

What I'm looking for

I am looking for a role that values empathy and communication, where I can leverage my multilingual skills and IT background to enhance customer experiences and contribute to a positive team environment.

I am a friendly and adaptable Customer Service Representative with a strong background in IT and education. My multilingual skills in Tamil, English, and French allow me to connect with diverse customers, ensuring their needs are met with empathy and clarity. I pride myself on my problem-solving abilities, which enable me to resolve issues efficiently while maintaining a positive customer experience.

In my previous role as a Software Test Engineer, I developed automation scripts using Java and Selenium, contributing to faster processing and reduced manual intervention in data extraction. I have also worked as a Freelance French Tutor, where I created customized lesson plans and delivered engaging classes to students of various ages. My commitment to ongoing learning is evident as I pursue DELF B1 and TCF certifications to enhance my language skills further.

Experience

Work history, roles, and key accomplishments

Current

Freelance French Tutor

Current

Self-employed

Jan 2023 - Present (2 years 6 months)

Delivered engaging and structured classes using online platforms and interactive content. Provided progress assessments and ongoing feedback to students and parents.

Online Teaching Educational Technology

Unschooling Parent & Educator

Self-employed

Apr 2018 - Jul 2023 (5 years 3 months)

Facilitated child-led learning and personalized education plans for two children. Integrated STEM, language learning, and life skills in everyday experiences.

Child Led Learning STEM Education Language Learning Educational Development

Freelance French Tutor

Self-employed

Jan 2021 - Present (4 years 6 months)

Taught beginner-level French (A1 and A2) to children and adults. Developed customized lesson plans to suit learner needs across regions and age groups.

French Lesson planning Curriculum Development

Software Test Engineer

Urjanet Energy Solutions

Dec 2013 - Feb 2015 (1 year 2 months)

Developed automation scripts using Java and Selenium WebDriver to extract and read data from a wide range of utility bills. Built reusable components and test frameworks to handle varying document formats across providers.

Java Selenium Webdriver Test Automation Data Extraction Testing Frameworks Quality Assurance Software Testing Scripting

Education

Degrees, certifications, and relevant coursework

Alliance française

DELF A2 Certified, French Language Proficiency

Grade: B1 Level

Achieved DELF A2 certification in French language proficiency. Currently preparing for DELF B1 and TCF exams to further enhance French language skills.

NIIT

Certification, Information Technology

Completed a certification program in Information Technology. This course provided practical skills and knowledge in various IT domains.

Madras University

Master's, Information Technology

Completed a Master's degree in Information Technology. The curriculum focused on advanced topics in IT, preparing for a career in the technology sector.