Open to opportunities

Rachel Simpson

@rachelsimpson

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Aspiring software tester with a strong foundation in testing.

Canada

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What I'm looking for

I am seeking a role that allows me to grow in software testing, focusing on quality assurance and collaboration within a dynamic team.

I am an aspiring software tester with a solid foundation in both manual and automation testing. My journey in software quality assurance has been driven by my analytical mindset and problem-solving skills, which I am eager to apply in a professional setting. Currently, I am pursuing the ISTQB Certified Tester Foundation Level (CTFL) v4.0, further enhancing my expertise in this field.

My professional experience includes roles in customer care and client operations, where I honed my communication skills and ability to manage complex inquiries. I have successfully managed numerous inbound calls, provided education on health care benefits, and supported clients with technical inquiries. My background in customer service has equipped me with the skills to understand user needs and ensure satisfaction, which I believe is crucial in software testing.

As I continue my education in Software and Information Systems Testing, I am excited to contribute to high-quality software development. I am looking for opportunities that will allow me to leverage my skills in manual and automation testing while collaborating with teams to deliver exceptional software products.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Alight Solutions

Dec 2022 - Oct 2023 (10 months)

Managed 25+ inbound calls daily to answer questions, provide education, and solve complex HR and financial issues related to health care benefits. Processed transactions such as health and benefit enrollment while doing additional research and created and updated files in the database.

Customer Service HR Financial Services Database Management Communication

Client Operations

SimplePay.ca

Oct 2021 - Aug 2022 (10 months)

Supported clients through phone and email, configuring their setup and researching solutions for technical inquiries. Scheduled and delivered demos to potential clients and created, edited, and posted content for the website.

Technical Support Content Creation Troubleshooting

Baker / Customer Service Representative

Sweet Flour Bake Shop

Sep 2014 - Jan 2021 (6 years 4 months)

Greeted and served customers, ensuring satisfaction and printing labels and invoices for outgoing orders. Responsible for preparing baked goods to be shipped to various retail stores and providing support to the baking team.

Customer Service Inventory Management