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Rajarajeswari Premanand

@rajarajeswaripremana

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I run cross-functional technical programs and build practical AI agent services.

United States

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What I'm looking for

I'm looking to lead cross-functional technical or AI programs where I can build clear operating rhythms, remove blockers, translate technical progress into business outcomes, and deliver practical AI products.

I've run cross-functional programs for AXA, Pitney Bowes, and Juniper Networks, turning technical work into clear priorities, KPIs, and executive-ready decisions.

At Capgemini, I built operating cadences for weekly reviews, reporting, dependency tracking, and escalations. I helped blocked work move 15% faster and reduced repeat critical incidents by 30%.

At Kyndryl, I led a 90-day transition across engineering, operations, and vendors, cutting cycle time by 50%. I also drove automation that reduced related downtime by 70%, avoided about $50,000 in incorrect charges, and recovered $85,500 in vendor credits.

Alongside program leadership, I'm building AI tools: a live Kubernetes-based travel concierge, an MCP server for Claude Desktop, and fine-tuning and multi-agent workflows in Python.

Experience

Work history, roles, and key accomplishments

Critical Incident & Program Manager

Capgemini Technology Services

Oct 2022 - Jul 2024 (1 year 9 months)

Coordinated cross-functional teams to align work with business outcomes and built operating cadence that accelerated blocked work by 15%. Reduced repeat critical incidents by 30% through root cause analysis and corrective actions.

Program Management Cross functional Coordination Reporting Root Cause Analysis Escalation Management KPI Tracking

Team Lead & Systems Program Manager

Kyndryl

Sep 2021 - Sep 2022 (1 year)

Led a 90-day transition program covering 22 people, reducing cycle time by 50%. Automated manual approvals, cutting related downtime by 70%, and recovered $85,500 in vendor credits.

Program Management Transition Management Automation Vendor Management Data Analysis Executive Reporting

Senior Technical Support Associate

IBM India Private Limited

Jun 2019 - Aug 2021 (2 years 2 months)

Connected knowledge base to Watson AI, reducing repeat request volume by 40%. Authored 15+ technical guides and improved self-service resolution by 30%.

Technical Support Knowledge Management AI Integration Documentation Process Improvement

Business Development Executive

ICME Technologies

Jul 2017 - May 2019 (1 year 10 months)

Worked enterprise accounts directly, understanding customer operations and constraints, and fed insights back to technical teams to shape product development.

Business Development Enterprise Sales Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

San Jose State University

Master of Science, Applied Data Intelligence

2024 -

Pursuing a Master of Science in Applied Data Intelligence, with hands-on AI work including an agent deployed as a live service and tools built for AI assistants.