Michael Mercado

Managed a portfolio of five concurrent customer programs across enterprise and digital engineering platforms, owning integrated plans, schedules, and risk tracking. Led discovery sessions and stakeholder reviews to translate business needs into actionable execution plans. Delivered workflow automation that reduced overhead and accelerated program delivery.

Reduced project scope by 15% and shortened completion time by 25% through stakeholder workshops and requirements reviews. Led a tool governance initiative that reduced operational risk by 60% via structured analysis and phased implementation. Conducted executive briefings to improve visibility into program direction and milestones.

Coordinated onboarding of 40 client systems to a shared enterprise platform three months ahead of schedule by organizing dependencies and aligning stakeholders. Achieved 95% user adoption within three months by designing enablement programs for software deployments. Improved customer satisfaction scores by 18% through personalized support workflows and service automation.

Led ERP system deployment that increased operational efficiency by 25% and reduced overhead costs by $300K through structured implementation planning and stakeholder-driven adoption. Automated reporting workflows that reduced report generation time by 60%. Built executive dashboards that improved on-time delivery across production workflows.

AWS certification validating foundational knowledge of AI/ML services, generative AI, and responsible AI practices on the AWS platform.

Foundational AWS certification covering cloud concepts, core services, security, architecture, pricing, and support models.

Industry-recognized cybersecurity certification covering network security, threats, vulnerabilities, compliance, and identity management aligned with DoD 8570.

SAFe 5 certification for Product Owner/Product Manager roles within Agile Release Trains, covering backlog management, PI planning, and cross-team alignment.

Graduate degree focused on systems engineering principles applied to space and aerospace platforms, including mission design, modeling, and cross-disciplinary engineering integration.

Lean Six Sigma certification focused on process improvement, waste reduction, and data-driven operational efficiency in program delivery.

Entry-level PMI certification validating foundational project management knowledge and methodology.

Undergraduate degree in industrial engineering with focus on operations research, process optimization, systems analysis, and data-driven decision-making.