Technical Program Manager and Solutions professional with 8+ years leading customer-facing, cross-functional programs across aerospace, defense, and advanced manufacturing. I've owned integrated plans, discovery sessions, and stakeholder coordination across five concurrent programs, translating complex customer needs into actionable plans and measurable outcomes. Recent work includes AI-enabled requirements automation using LLMs and AI APIs, digital thread and tool integrations, and customer onboarding and adoption programs that improved satisfaction by 18% and reduced administrative effort by ~60%. Based in Houston, TX — open to fully remote roles globally.
Michael Mercado
@michaelmercado
TPM & Solutions Engineer | 8+ yrs leading remote, customer-facing programs in aerospace, defense & AI-enabled tech.
Experience
Work history, roles, and key accomplishments
Technical Program Manager
Istari Digital
May 2025 - Jun 2026 (1 year 1 month)
Managed 5 concurrent client programs for Boeing (MQ-28, E-7) and Hermeus, maintaining integrated risk/issue logs, escalating critical path risks, and tracking KPIs for executive reporting. Delivered 40% engineering efficiency gains. Contributed to new business proposals and SOW development supporting pipeline growth.
Led cross-functional MBSE programs for Northrop, developing integrated master schedules, budgets, and project definitions. Mentored junior engineers to 95% tool adoption in 3 months. Delivered 15% scope reduction and 25% faster completion through client workshops and risk-driven milestone tracking.
Led requirements decomposition and traceability for defense systems programs using MBSE tools including DOORS and SysML. Coordinated system-level reviews and interface control documentation across engineering teams. Supported program milestone planning and risk tracking to ensure on-schedule delivery of technical baselines.
Applied Lean Six Sigma methodologies to streamline manufacturing workflows, reducing process cycle time by 15%. Supported cross-functional teams in requirements analysis, data collection, and root cause analysis for production inefficiencies. Developed process documentation and standard work instructions to improve operational consistency across program teams.
Education
Degrees, certifications, and relevant coursework
Amazon Web Services (AWS)
Certificate, AWS Certified AI Practitioner
2025 - 2025
AWS certification validating foundational knowledge of AI/ML services, generative AI, and responsible AI practices on the AWS platform.
Amazon Web Services (AWS)
Certificate, AWS Certified Cloud Practitioner
2025 - 2025
Foundational AWS certification covering cloud concepts, core services, security, architecture, pricing, and support models.
CompTIA
Certificate, CompTIA Security+
2024 - 2024
Industry-recognized cybersecurity certification covering network security, threats, vulnerabilities, compliance, and identity management aligned with DoD 8570.
Scaled Agile, Inc.
Certificate, Certified SAFe 5 Product Owner / Product Manager
2022 - 2022
SAFe 5 certification for Product Owner/Product Manager roles within Agile Release Trains, covering backlog management, PI planning, and cross-team alignment.
Stevens Institute of Technology
Master of Science, Space Systems Engineering
2020 - 2022
Graduate degree focused on systems engineering principles applied to space and aerospace platforms, including mission design, modeling, and cross-disciplinary engineering integration.
Lean Six Sigma Institute
Certificate, Lean Six Sigma Green Belt
2021 - 2021
Lean Six Sigma certification focused on process improvement, waste reduction, and data-driven operational efficiency in program delivery.
Project Management Institute (PMI)
Certificate, Certified Associate in Project Management (CAPM)
2017 - 2017
Entry-level PMI certification validating foundational project management knowledge and methodology.
New Jersey Institute of Technology
Bachelor of Science, Industrial Engineering
2009 - 2013
Undergraduate degree in industrial engineering with focus on operations research, process optimization, systems analysis, and data-driven decision-making.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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