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Michael MercadoMM
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Michael Mercado

@michaelmercado

TPM & Solutions Engineer | 8+ yrs leading remote, customer-facing programs in aerospace, defense & AI-enabled tech.

United States
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Technical Program Manager and Solutions professional with 8+ years leading customer-facing, cross-functional programs across aerospace, defense, and advanced manufacturing. I've owned integrated plans, discovery sessions, and stakeholder coordination across five concurrent programs, translating complex customer needs into actionable plans and measurable outcomes. Recent work includes AI-enabled requirements automation using LLMs and AI APIs, digital thread and tool integrations, and customer onboarding and adoption programs that improved satisfaction by 18% and reduced administrative effort by ~60%. Based in Houston, TX — open to fully remote roles globally.

Experience

Work history, roles, and key accomplishments

Istari Digital logoID

Technical Program Manager

Istari Digital

May 2025 - Jun 2026 (1 year 1 month)

Managed 5 concurrent client programs for Boeing (MQ-28, E-7) and Hermeus, maintaining integrated risk/issue logs, escalating critical path risks, and tracking KPIs for executive reporting. Delivered 40% engineering efficiency gains. Contributed to new business proposals and SOW development supporting pipeline growth.

Northrop Grumman logoNG

Systems Engineer

Apr 2021 - Jun 2022 (1 year 2 months)

Led requirements decomposition and traceability for defense systems programs using MBSE tools including DOORS and SysML. Coordinated system-level reviews and interface control documentation across engineering teams. Supported program milestone planning and risk tracking to ensure on-schedule delivery of technical baselines.

Northrop Grumman logoNG

Industrial Engineer

Oct 2018 - Apr 2021 (2 years 6 months)

Applied Lean Six Sigma methodologies to streamline manufacturing workflows, reducing process cycle time by 15%. Supported cross-functional teams in requirements analysis, data collection, and root cause analysis for production inefficiencies. Developed process documentation and standard work instructions to improve operational consistency across program teams.

Education

Degrees, certifications, and relevant coursework

AA

Amazon Web Services (AWS)

Certificate, AWS Certified AI Practitioner

2025 - 2025

AWS certification validating foundational knowledge of AI/ML services, generative AI, and responsible AI practices on the AWS platform.

AA

Amazon Web Services (AWS)

Certificate, AWS Certified Cloud Practitioner

2025 - 2025

Foundational AWS certification covering cloud concepts, core services, security, architecture, pricing, and support models.

CompTIA logoCO

CompTIA

Certificate, CompTIA Security+

2024 - 2024

Industry-recognized cybersecurity certification covering network security, threats, vulnerabilities, compliance, and identity management aligned with DoD 8570.

Scaled Agile, Inc. logoSI

Scaled Agile, Inc.

Certificate, Certified SAFe 5 Product Owner / Product Manager

2022 - 2022

SAFe 5 certification for Product Owner/Product Manager roles within Agile Release Trains, covering backlog management, PI planning, and cross-team alignment.

Stevens Institute of Technology logoST

Stevens Institute of Technology

Master of Science, Space Systems Engineering

2020 - 2022

Graduate degree focused on systems engineering principles applied to space and aerospace platforms, including mission design, modeling, and cross-disciplinary engineering integration.

Lean Six Sigma Institute logoLI

Lean Six Sigma Institute

Certificate, Lean Six Sigma Green Belt

2021 - 2021

Lean Six Sigma certification focused on process improvement, waste reduction, and data-driven operational efficiency in program delivery.

Project Management Institute (PMI) logoPP

Project Management Institute (PMI)

Certificate, Certified Associate in Project Management (CAPM)

2017 - 2017

Entry-level PMI certification validating foundational project management knowledge and methodology.

New Jersey Institute of Technology logoNT

New Jersey Institute of Technology

Bachelor of Science, Industrial Engineering

2009 - 2013

Undergraduate degree in industrial engineering with focus on operations research, process optimization, systems analysis, and data-driven decision-making.

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