At Mux, I built the TPM function from zero, including a planning playbook adopted by all eight engineering teams. I also established the incident management program and built automation and LLM workflows to support engineering operations.
At Ripple, I stood up program management for 60–100 payments engineers and led a payments program with 6–10 external partners across three regions. Earlier, at Crunchyroll, I led an ad-delivery overhaul that cut load time from 90 seconds to under three, and at VMware AirWatch, I owned delivery of Management Console Feature Packs.
