Rain Engua

I am a versatile professional with a strong background in executive administrative support and direct customer service, combining organizational rigor with clear communication and problem-solving skills.

In my most recent role as an Executive Assistant, I provided proactive administrative and complex clerical support, analyzed client financial reports to generate accurate billing and invoices, and coordinated meetings, conferences, and travel logistics.

Previously, as a Game Operation Specialist, I managed a high-volume queue of 40–60 player issues daily via Zendesk, resolved technical and billing inquiries, and maintained a high level of customer satisfaction through timely, accurate solutions.

I focus on improving processes, producing polished documentation and presentations, and sustaining strong professional relationships to deliver consistent, measurable results.