Rahul Thakur

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Provided amicable service by enforcing quality customer service standards and resolved problems with knowledgeable and friendly service. Answered inbound calls, chats, and emails to facilitate customer service.

Collaborated closely with team members to achieve project objectives and meet deadlines. Oversaw and managed a team of agents, ensuring they meet or exceed performance targets.

Mentored new hire batches by facilitating sessions for process knowledge and ensuring they meet nesting targets. Provided regular feedback and training while managing administrative tasks.

Made sure that products and services were delivered at maximum quality, in a profitable manner. Utilised advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Organised and maintained documents, files and records. Established work procedures or schedules to organize daily work of administrative staff.

Bachelor of Vocational degree in Tourism and Hospitality Management from Himachal Pradesh University, completed in June 2020.

Completed 12th grade under the HP Board in March 2017.