At LTIMindtree, I contribute to the design and delivery of AI use cases across Agentic AI, GenAI, Predictive Intelligence, and NLP-driven workflow automation. I also contributed to a proof of concept that connects GenAI with ServiceNow Virtual Agent to suggest relevant knowledge base articles during live chats.
As a ServiceNow Developer at LTIMindtree, I designed an AI-enabled ITSM solution for incident and change summarization and proactive risk scoring. I also automated Salesforce user lifecycle management, cutting turnaround time by 97% and saving one FTE.
On my personal project, I built a knowledge base article generator using the OpenAI API and prompt engineering to turn resolved incident data into structured articles. I also serve as a Technical Lead, managing a five-member team and supporting automation initiatives.
