Open to opportunities

priyanka kujur

@priyankakujur

I investigate account takeovers, payment fraud, and transaction risks while consistently exceeding quality and SLA standards.

India

Message

What I'm looking for

I'm seeking a remote or work-from-home opportunity in Fraud Prevention, Trust & Safety, or Risk Operations where I can apply my investigation, payment review, KYC/AML, and transaction-monitoring experience.

At TTEC, I investigate Account Takeover (ATO) cases, review payments and transactions, and identify fraudulent activity. I conduct KYC and AML verification, monitor suspicious transactions, and assess fraud risks using Salesforce and Jira.

I've reviewed 30+ fraud and payment review cases daily while maintaining a 98%+ quality score and consistently meeting SLA targets. I've been recognized as a Constant Top Performer with multiple company certificates.

Before TTEC, I managed MIS reporting, documentation, attendance tracking, assessments, candidate registration, placement documentation, and operational coordination at AIILSG and Educator Extraordinaire Ltd.

I'm focused on accurate decisions, policy enforcement, escalation management, and cross-functional collaboration that protect customers and strengthen risk operations.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Analyst

Current

TTEC

Mar 2023 - Present (3 years 5 months)

Investigates Account Takeover (ATO) cases, reviews payments and transactions to identify fraudulent activities, conducts KYC and AML verification, monitors suspicious transactions, and assesses fraud risks. Manages investigations using Salesforce and Jira, and collaborates with internal stakeholders while maintaining quality and SLA standards.