Open to opportunities

Raheem Bogle

@raheembogle

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Dedicated subject matter expert with strong critical thinking skills.

Jamaica

Message

What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in a supportive environment.

I am a dedicated professional with a strong background in providing secondary-level support as a subject matter expert at Vxi Jamaica. My role involved addressing escalated issues and challenges faced by account associates, ensuring that they received the necessary guidance and support to resolve complex matters effectively.

Throughout my educational journey, I have developed a solid foundation in critical thinking, multitasking, and prioritization. I graduated from the University of the West Indies, where I honed my skills and knowledge, preparing me for the challenges of the professional world. I am proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, which I utilize to enhance productivity and communication in my work.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Vxi Jamaica

Jan 2018 - Present (7 years 6 months)

Provided secondary-level support for escalated issues and reviewed challenging cases that account associates struggled with. Acted as a point of contact for complex customer inquiries, ensuring effective resolution.

Customer Support Escalation Management Problem Solving Microsoft Office