Ragini Yadav

I am a results-driven healthcare benefits professional with experience verifying insurance coverage and resolving claims for US healthcare patients. I have worked as a Senior VOB Specialist and Senior Practitioner in finance and administration, managing complex benefit verifications, coordinating with providers, insurers, and patients to secure approvals and payments.

At IBM India I handled customer queries, escalations and claim denials—calling insurance plans, physician offices and patients as needed—to improve claim outcomes and patient satisfaction. I consistently meet targets, train new hires, and received recognition for top performance in customer-facing roles.

I bring strong conflict-management, negotiation, and collaboration skills, and I seek opportunities to grow my expertise in healthcare operations and insurance verification while contributing to organizational efficiency and quality patient service.