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Rafael Saciloto

@rafaelsaciloto

Customer support and experience professional at Jesus Tips Consultoria who improved service flows and organized customer operations.

Brazil

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What I'm looking for

I’m looking for a remote customer support, customer experience or travel operations role where I can support customers throughout their journey and help keep daily operations organized. I’d also like to use my research and study on AI to automate and optimize processes.

At Jesus Tips Consultoria, I coordinated the team, followed up on customer requests and monitored service quality and satisfaction. I also identified cancellation risks and worked toward practical alternatives to preserve customer relationships.

I organized internal processes, identified bottlenecks and improved service flows. I maintained customer records and contact histories, and created and analyzed Excel and Google Sheets spreadsheets to support routine decisions.

Earlier, I provided digital customer support at Jesus Tips Consultoria and organized CRM contacts at Aurora Boreal (Marco Brotto). At LEAL (Mobile Championships), I organized mobile gaming tournaments, communicated with participants and supported daily operations.

Experience

Work history, roles, and key accomplishments

Operations Manager

Jesus Tips Consultoria

Feb 2025 - Oct 2025 (8 months)

Coordinated the team, distributed activities, and supported the resolution and follow-up of customer requests. Monitored service quality and customer satisfaction, analyzed cancellation risks, and improved internal processes.

Customer Support Team Coordination CRM Excel Google Sheets Discord Telegram Process Organization Problem Solving

Customer Service Representative

Jesus Tips Consultoria

Aug 2022 - Jan 2025 (2 years 5 months)

Provided customer support through digital channels with clear, respectful, and solution-oriented communication. Followed up on questions and requests until resolution and monitored customer satisfaction.

Customer Support Communication Skills Problem Solving CRM Follow up

Customer Service and CRM Assistant

Aurora Boreal (Marco Brotto)

Aug 2024 - Oct 2024 (2 months)

Provided customer support with a focus on active listening, clarity, and resolution. Organized CRM contacts and followed up on customer requests, and created spreadsheets to support team routines.

Customer Support CRM Excel Google Sheets Active Listening Organization

Operations and Event Support

LEAL (Mobile Championships)

Aug 2020 - Sep 2021 (1 year 1 month)

Organized mobile gaming tournaments and followed schedules and deadlines. Communicated with participants, coordinated matches, and supported daily operations.

Event Coordination Communication Skills Organization Scheduling

Education

Degrees, certifications, and relevant coursework

Colégio Estadual Theobaldo Miranda Santos

High School Diploma, General Education

Completed high school education at Colégio Estadual Theobaldo Miranda Santos.

Fisk English Course

Advanced English, English

Studied English at Fisk for four years, though the course was not completed. Additionally, has engaged in independent English study for over 14 years.