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Rafael Pimenta

@rafaelpimenta

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Senior Technical Writer with expertise in user-centric documentation solutions.

Brazil

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What I'm looking for

I am looking for a role that values innovation and collaboration, where I can leverage my skills in technical writing and process optimization to create impactful documentation that enhances user experience.

I am a Senior Technical Writer with over 6 years of experience in creating scalable, user-centric documentation solutions. My expertise lies in crafting high-quality API guides, knowledge bases, and UX content, all while leveraging AI-driven content strategies and agile methodologies to enhance documentation quality and accessibility.

Throughout my career, I have proven my ability to streamline documentation processes, achieving remarkable results such as reducing delivery times by 70% and boosting content quality scores from 0% to 95%. My work has significantly improved customer satisfaction by 80%, and I have received recognition from industry leaders like Airbus for my contributions. I am passionate about mentoring cross-functional teams and fostering a culture of knowledge-sharing to deliver sustainable documentation solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

Zup Innovation I.T.

Oct 2023 - Present (1 year 9 months)

Led documentation initiatives for Itaú Bank's official portal, achieving a content quality score of 95% within 2 months. Accelerated documentation production by 90% using AI and agile methods, and developed professional websites on SharePoint and GitHub, enhancing user engagement by 85%.

Technical Documentation API Documentation Agile Methodologies SharePoint GitHub User Engagement Content Strategy UX Writing

Technical Writer/Business Analyst

Digibee

Aug 2022 - Oct 2023 (1 year 2 months)

Directed product development cycles, launching 5 new features in 2 weeks, resulting in a 45% increase in user engagement. Managed an AI team and prioritized feature development using agile methodologies, significantly improving documentation adoption.

Technical Writing Business Analysis Agile Methodologies User Engagement Design Thinking UX Research Product Development Scrum Kanban

Technical Writer/Business Analyst

Safran Cabin Brazil

Jan 2019 - Jul 2022 (3 years 6 months)

Designed and implemented a new documentation process that reduced project delivery time by 70% and saved $45,000 annually. Improved customer responsiveness and was recognized by Airbus for elevating product quality significantly.

Technical Writing Business Analysis Process Optimization Responsiveness Agile Practices Quality Improvement Project Management

Education

Degrees, certifications, and relevant coursework

ETEP College

Bachelor's in Industrial Engineering, Industrial Engineering

2017 - 2020

Completed a Bachelor's degree in Industrial Engineering, focusing on optimizing complex processes and systems, enhancing productivity and efficiency in various industrial settings.

Universidade Federal de Santa Catarina

Bachelor's in Control and Automation Engineering, Control and Automation Engineering

2012 - 2017

Earned a Bachelor's degree in Control and Automation Engineering, emphasizing the design and implementation of control systems and automation technologies in various industries.