Rafaela Pieritz

I’m an operations professional with over 10 years of experience managing data accuracy, reporting frameworks, and system rollouts for international B2B clients across Asia. I’m comfortable working fully remote across time zones, languages, and industries, while staying focused on clarity, accountability, and measurable outcomes.

As a Senior Customer Service & B2B Operations Analyst at MBRF, I global reconciled and audited claims data across 300+ international clients by mapping and validating figures across systems to identify discrepancies, root causes, and corrective actions. I built and maintained KPI reporting frameworks to track financial exposure and case status across 743 international cases, reducing approved claim values by 31% (USD 2.88M to USD 1.53M) and reimbursement costs by 18% (USD 500K+ in savings). I also reduced average response time from 15 to 10 days by improving how case data was tracked, flagged, and escalated.

From July 2020 to January 2023, I led the Asia Customer Service Analyst work by standardizing case management and reporting processes to improve data consistency and visibility region-wide. I drove the data migration and rollout of Salesforce across the region, mapping legacy client data into the new CRM and coaching teams through adoption, which helped increase client satisfaction from 60% to 80% through clearer reporting and faster issue resolution.

Earlier, as an Account Manager at CW CPA Accounting, I managed financial, tax, and operational data for a portfolio of 40+ Brazilian companies operating across China and the Greater Bay Area, advising on corporate and tax compliance with a 100% contract renewal rate. I also bring strong end-to-end client focus from my Real Estate Consultant role at Ricacorp Properties Ltd, where I closed USD 2.25 million in sales within six months—experience that still shapes how I translate data findings into practical, confident next steps for non-technical stakeholders.