Open to opportunities

radhika reshaboiena

@radhikareshaboiena

Order-to-Cash and SAP SD operations professional delivering accurate order management, customer service, and process excellence.

Zambia

Message

What I'm looking for

I’m seeking remote opportunities in Order Management, OTC Operations, Customer Service Operations, and SAP SD support—where I can drive accurate order execution, strong customer communication, and continuous process improvement while supporting global teams.

I’m a results-oriented Order-to-Cash (OTC) and Customer Operations professional with over 15 years of experience in SAP SD, sales order processing, contract management, customer service, account maintenance, and team leadership. I manage end-to-end order management processes, maintain service quality standards, and support global customers with reliable execution.

I’m proficient in SAP SD, Oracle, Salesforce, and Mainframe applications, and I focus on pricing validation, customer master data management, contract creation/maintenance, and issue resolution across order processing. I also contribute to reporting, process monitoring, workflow management, and continuous improvement initiatives.

My impact includes onsite knowledge transfer in Troy, Michigan, an Outstanding Performer Award during the pilot phase, and multiple recognitions for operational excellence. I’ve supervised and mentored teams, supported onboarding, and participated in Lean projects delivering approximately USD 100,000 in customer value.

Experience

Work history, roles, and key accomplishments

Management Trainee

Genpact

Jun 2021 - May 2022 (11 months)

Supported order-to-cash operational processes and customer service activities, including process monitoring, workflow management, and reporting. Collaborated with cross-functional teams on process improvement and quality management initiatives.

Customer Service Operations Order To Cash (OTC)Process Monitoring Workflow Management Reporting Process Improvement Quality Management Cross Functional Collaboration

Store In-Charge

Preksha Eye Optics

Aug 2016 - Oct 2020 (4 years 2 months)

Managed daily store operations and customer service, resolving customer concerns while maintaining service quality standards. Supervised inventory and sales operations, trained staff, and produced operational and sales reports.

Customer Service Inventory Management Sales Operations Staff Training Service quality Operational Reporting

Account Maintenance Associate

IBM India Pvt Ltd

Dec 2012 - Apr 2015 (2 years 4 months)

Managed account maintenance activities and customer-related transactions while creating and maintaining process documentation. Led knowledge transfer and training for team members and supported process transition and continuous improvement initiatives, including a successful account maintenance transition.

Knowledge transfer Process documentation Transition Management Continuous Improvement Operational Updates

OTC Process Developer

Genpact Infrastructure Pvt Ltd

May 2007 - Dec 2012 (5 years 7 months)

Processed customer contracts and sales orders in SAP SD, coordinated with warehouse teams for timely delivery, and monitored orders through completion while maintaining customer communication. Resolved pricing, billing block, IDOC, and order processing issues; mentored teams on onboarding and quality checks, and contributed to Lean projects delivering approximately USD 100,000 in customer value.

SAP SD Sales Order Processing Contract Management IDOC Customer Communications Warehouse Quality Checks Mentoring