Lolanji Sinkala

I am a detail-oriented Business Administration and Economics graduate with over two years of hands-on experience supporting operational systems, client relations, and enterprise software operations. I excel at troubleshooting systems, resolving client tickets, and documenting procedures to improve efficiency and accuracy.

At Professional Insurance Corporation Zambia Plc I provided technical and process support for internal insurance platforms, monitored policy systems, reconciled ERP-related records with finance and credit teams, and maintained detailed documentation on claims and transactions. I was commended in 2024 for accuracy and efficiency in policy processing and client reporting.

Previously I operated digital inventory tracking and POS systems at Pick n Pay and produced sales trend reports and staff training; and at Bigtree Beverages I created weekly sales reports, coordinated promotions as Group Leader, and helped resolve inventory discrepancies. These roles strengthened my report writing, data analysis, and cross-functional collaboration skills.

I am passionate about ERP support and training, especially within mining or industrial environments, and I am actively pursuing advanced Excel and Power BI skills to enhance my ability to map processes, produce actionable reports, and support system improvements.