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Lolanji Sinkala

@lolanjisinkala

Business administration graduate specializing in ERP support and process optimization.

Zambia
Message

What I'm looking for

I seek ERP support or operations roles in mining/industrial firms where I can apply troubleshooting, training, and process-improvement skills while growing in advanced Excel and Power BI.

I am a detail-oriented Business Administration and Economics graduate with over two years of hands-on experience supporting operational systems, client relations, and enterprise software operations. I excel at troubleshooting systems, resolving client tickets, and documenting procedures to improve efficiency and accuracy.

At Professional Insurance Corporation Zambia Plc I provided technical and process support for internal insurance platforms, monitored policy systems, reconciled ERP-related records with finance and credit teams, and maintained detailed documentation on claims and transactions. I was commended in 2024 for accuracy and efficiency in policy processing and client reporting.

Previously I operated digital inventory tracking and POS systems at Pick n Pay and produced sales trend reports and staff training; and at Bigtree Beverages I created weekly sales reports, coordinated promotions as Group Leader, and helped resolve inventory discrepancies. These roles strengthened my report writing, data analysis, and cross-functional collaboration skills.

I am passionate about ERP support and training, especially within mining or industrial environments, and I am actively pursuing advanced Excel and Power BI skills to enhance my ability to map processes, produce actionable reports, and support system improvements.

Experience

Work history, roles, and key accomplishments

PP
Current

Account Executive

Professional Insurance Corporation Zambia Plc

Sep 2022 - Present (3 years 1 month)

Provided technical and process support for internal insurance and ERP platforms, resolved data discrepancies across departments, and maintained documentation and reporting on claims and transactions, improving policy processing accuracy.

Education

Degrees, certifications, and relevant coursework

University of Zambia logoUZ

University of Zambia

Bachelor of Business Administration, Business Administration and Economics

2017 - 2020

Bachelor of Business Administration with Economics completed at the University of Zambia; research on the effect of competition on mobile data pricing in Zambia.

CS

Chongwe Secondary School

School Certificate (Grade 12), Secondary Education

2012 - 2014

Completed Grade 12 School Certificate with coursework including Financial Management, Accounting, HR Management, Strategic Management, Public Finance, and ICT for Business.

Tech stack

Software and tools used professionally

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Lolanji Sinkala - Account Executive - Professional Insurance Corporation Zambia Plc | Himalayas