Lolanji Sinkala
@lolanjisinkala
Business administration graduate specializing in ERP support and process optimization.
What I'm looking for
I am a detail-oriented Business Administration and Economics graduate with over two years of hands-on experience supporting operational systems, client relations, and enterprise software operations. I excel at troubleshooting systems, resolving client tickets, and documenting procedures to improve efficiency and accuracy.
At Professional Insurance Corporation Zambia Plc I provided technical and process support for internal insurance platforms, monitored policy systems, reconciled ERP-related records with finance and credit teams, and maintained detailed documentation on claims and transactions. I was commended in 2024 for accuracy and efficiency in policy processing and client reporting.
Previously I operated digital inventory tracking and POS systems at Pick n Pay and produced sales trend reports and staff training; and at Bigtree Beverages I created weekly sales reports, coordinated promotions as Group Leader, and helped resolve inventory discrepancies. These roles strengthened my report writing, data analysis, and cross-functional collaboration skills.
I am passionate about ERP support and training, especially within mining or industrial environments, and I am actively pursuing advanced Excel and Power BI skills to enhance my ability to map processes, produce actionable reports, and support system improvements.
Experience
Work history, roles, and key accomplishments
Account Executive
Professional Insurance Corporation Zambia Plc
Sep 2022 - Present (3 years 1 month)
Provided technical and process support for internal insurance and ERP platforms, resolved data discrepancies across departments, and maintained documentation and reporting on claims and transactions, improving policy processing accuracy.
Bakery Counterhand
Pick n Pay
Aug 2021 - Apr 2022 (8 months)
Operated digital inventory tracking and POS systems, handled stock movement and returns reporting, and trained new staff on systems and customer service processes to improve operational accuracy.
Marketing Personnel
Bigtree Beverages
Jan 2021 - Aug 2021 (7 months)
Generated weekly sales trend reports, led promotional teams as Group Leader, and coordinated with cross-functional teams to resolve inventory discrepancies and collect outlet data.
Education
Degrees, certifications, and relevant coursework
University of Zambia
Bachelor of Business Administration, Business Administration and Economics
2017 - 2020
Bachelor of Business Administration with Economics completed at the University of Zambia; research on the effect of competition on mobile data pricing in Zambia.
Chongwe Secondary School
School Certificate (Grade 12), Secondary Education
2012 - 2014
Completed Grade 12 School Certificate with coursework including Financial Management, Accounting, HR Management, Strategic Management, Public Finance, and ICT for Business.
Availability
Location
Authorized to work in
Job categories
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