Radhika Jassal

I am a customer-focused Support Specialist with over four years of experience delivering high-quality technical and customer support to enterprise and government clients. I resolve issues efficiently via phone, email, and chat while maintaining strong customer satisfaction scores.

My background includes IT service desk operations, L1/L2 technical support, incident and ticket management, and SLA-driven escalation handling. I have supported deployments of client-facing digital services and coordinated with cross-functional teams to reduce operational disruptions.

I am comfortable in remote, fast-paced environments and skilled in stakeholder and vendor coordination, documentation, and knowledge-base support. I have hands-on experience with Google Workspace, Microsoft PowerPoint, remote support tools, and ticketing systems.

I am immediately available and actively seeking remote Customer Support or Customer Service roles in Canada where I can apply my troubleshooting, communication, and customer-first mindset to improve service delivery.