At Sunrun, I lead Collections Department operations for past-due solar agreements, supporting escalations, account reviews, dialer campaigns, compliance monitoring, and Excel-based performance reporting. I train and coach onshore and offshore agents, mentor Senior Credit & Collections Coordinators, and develop monthly training on documentation, compliance, and collections practices.
Previously at Pinnacle Recovery, I led retention and frontline collections teams, met or exceeded an 80% monthly retention goal, audited collector calls, and managed escalations for student-loan accounts. I'm a U.S. Army veteran with 12+ years in collections, quality assurance, regulatory compliance, workflow improvement, and team development.
