Rachel Hugo

Managed product strategy and execution for pharmacy patient outreach across four communication channels, supporting 93M prescription pickups and $630M in annual revenue. Led omnichannel personalization, A/B testing, and launched an AI pharmacy outreach pilot projected to save $2.5M annually.

Established governance for retail metrics and definitions, improving KPI consistency and decision support. Delivered an internal identity resolution platform generating ~$1M in annual software savings and improving ID match rate by 71%.

Led governance transformation in retail cloud, shifting data ownership to business stakeholders. Automated data access approvals, saving approximately 500 consultant hours annually, and improved metadata documentation by 76%.

Provided analytics, experimentation, and insights for pharmacy strategy and patient outcomes. Designed and measured pilot tests for complex patient interventions and synthesized findings into executive-ready narratives.

Developed vendor performance reporting and delivered $1.2M in annualized savings through data analysis and negotiation strategy. Created physician profitability scorecards for 12 disciplines and led a cross-functional team to redesign the hospital cafeteria operating model.

Grade: 3.9/4.0

Master of Public Health (MPH) from Dartmouth College, 2019-2021, with a GPA of 3.9/4.0.

Grade: 4.0

Bachelor of Science in Health Care Management from the University of Texas, graduating with honors summa cum laude and a 4.0 GPA.