Racheal Dsouza
@rachealdsouza
Experienced compliance and member services professional with hospitality and banking expertise.
CanadaWhat I'm looking for
I am a results-oriented compliance administrator and customer-service professional with a strong background in retail banking and hospitality. I combine financial crime risk management experience with frontline member service and sales skills to protect members while driving service excellence.
At StellerVista Credit Union I review transactions, coordinate regulatory reporting, and partner with risk teams to implement compliance initiatives aligned with FINTRAC requirements. Previously I delivered remote member service, resolved inquiries, and supported business growth through sales and retention techniques.
My banking experience includes retail roles at Doha Bank where I focused on cross-sales, administrative operations, and meeting KPI targets. Earlier roles in aviation and customer-facing operations honed my training, mentoring, recruitment, audit, and operational-management strengths.
I hold a postgraduate diploma in financial management and a Bachelor of Commerce in accounting and finance. I bring strong time management, risk-awareness, analytical capability, and a commitment to process improvement and accountability.
Experience
Work history, roles, and key accomplishments
Compliance Administrator
StellerVista Credit Union
Feb 2025 - Present (7 months)
Oversee financial crime risk management by reviewing transactions, performing inquiries and aligning practices with FINTRAC requirements; coordinated regulatory reporting and cross-functional compliance initiatives to strengthen internal safeguards.
Member Service Representative
StellerVista Credit Union
Jan 2024 - Feb 2025 (1 year 1 month)
Delivered proactive remote member service, resolved enquiries, and applied sales techniques to attract, service and retain retail members while meeting service and sales targets.
Retail Banking Officer
Doha Bank
Jul 2022 - Oct 2023 (1 year 3 months)
Executed retail banking operations, achieved cross-sell and up-sell targets, and performed administrative and operational support in line with team KPIs to meet corporate objectives.
Operations Engagement Lead
Air Asia
Feb 2014 - Jun 2019 (5 years 4 months)
Mentored and coached operations teams, conducted recruitment and training drives, and performed employee audits to maintain service, safety and performance standards.
Senior Cabin Attendant
Indigo
Sep 2012 - Jan 2014 (1 year 4 months)
Maintained and improved customer satisfaction while ensuring safety, security, onboard sales, merchandising and accurate cash handling.
Education
Degrees, certifications, and relevant coursework
WRWelingkar Institute of Management Development and Research
Post Graduate Diploma in Financial Management, Financial Management
2012 - 2015
Completed a Post Graduate Diploma in Financial Management through the distance learning program focusing on financial management topics from 2012 to 2015.
St. Andrew's College, University of Mumbai
Bachelor of Commerce, Accounting and Finance
2009 - 2012
Earned a Bachelor of Commerce degree with a focus on Accounting and Finance from 2009 to 2012.
Dr. NSAM School
Pre-University, Higher Secondary Education
2007 - 2009
Completed higher secondary (pre-university) education between 2007 and 2009.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Racheal ?
You can contact Racheal and 90k+ other talented remote workers on Himalayas.
Message RachealFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
