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Racheal Chege

@rachealchege

Customer experience and program support specialist driving client satisfaction and program growth.

Kenya
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What I'm looking for

I am seeking roles where I can improve client experience and program impact, contribute to NGO or international teams, lead or support projects, and grow in stakeholder engagement and M&E.

I am a dynamic, detail-oriented customer experience and program support specialist with over five years of experience in customer service, sales management, and program support across NGO and international-facing roles. I have a proven track record of driving business growth, improving client retention, and leading high-performing teams.

As a sales manager, I led a team of seven, exceeded annual targets, and was recognized as Best Employee of the Year in both 2023 and 2024. I bring strengths in digital marketing, stakeholder engagement, report writing, and practical M&E basics, with hands-on experience resolving escalated client issues and restoring trust.

I am passionate about applying my organizational, leadership, and communication skills to contribute to NGOs and international opportunities, and I continuously leverage AI tools and digital strategies to enhance service delivery and program outcomes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Kenyatta University logoKU

Kenyatta University

Bachelor of Science, Tourism Management

2023 -

Pursuing a Bachelor of Science in Tourism Management, expected graduation in August 2025; coursework focused on tourism operations and management.

Kenyatta University logoKU

Kenyatta University

Diploma, Hospitality Management

2015 - 2017

Completed a Diploma in Hospitality Management with studies in hospitality operations, customer service, and hospitality administration.

Tech stack

Software and tools used professionally

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