Racheal Chege
@rachealchege
Customer experience and program support specialist driving client satisfaction and program growth.
KenyaWhat I'm looking for
I am a dynamic, detail-oriented customer experience and program support specialist with over five years of experience in customer service, sales management, and program support across NGO and international-facing roles. I have a proven track record of driving business growth, improving client retention, and leading high-performing teams.
As a sales manager, I led a team of seven, exceeded annual targets, and was recognized as Best Employee of the Year in both 2023 and 2024. I bring strengths in digital marketing, stakeholder engagement, report writing, and practical M&E basics, with hands-on experience resolving escalated client issues and restoring trust.
I am passionate about applying my organizational, leadership, and communication skills to contribute to NGOs and international opportunities, and I continuously leverage AI tools and digital strategies to enhance service delivery and program outcomes.
Experience
Work history, roles, and key accomplishments
Sales Manager
Kentex Cargo
Jul 2020 - Present (5 years 3 months)
Spearheaded sales growth and expanded market reach, consistently exceeding annual targets while leading a team of 7 and improving client retention through tailored satisfaction initiatives.
Cashier
Kava Africa
Jan 2018 - Jan 2020 (2 years)
Delivered accurate cash and card transactions and excellent customer service, contributing to repeat business and positive customer experiences.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Science, Tourism Management
2023 -
Pursuing a Bachelor of Science in Tourism Management, expected graduation in August 2025; coursework focused on tourism operations and management.
KUKenyatta University
Diploma, Hospitality Management
2015 - 2017
Completed a Diploma in Hospitality Management with studies in hospitality operations, customer service, and hospitality administration.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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