Open to opportunities

Gloria Udeme Udoh

@gloriaudemeudoh

Message

Operations and Finance Executive driving accounting accuracy, KPI reporting, and revenue growth.

Nigeria

Message

What I'm looking for

I’m looking for an operations and finance role where I can own accounting accuracy, KPI/M&E reporting, and compliance. I want to drive efficiency with tools like Xero/QuickBooks and strengthen client and donor accountability through clear dashboards and reliable processes.

I’m a results-driven Operations and Finance professional with extensive experience in accounting, bookkeeping, financial data analysis, and monitoring & evaluation across banking and mission-driven environments. I’m known for managing cross-functional teams, ensuring regulatory compliance, and supporting revenue growth through strategic client relationship management.

I spearheaded SME portfolio growth, while processing transactions, reconciling account data, and maintaining accurate records aligned with established accounting procedures and CBN regulatory guidelines. I review and verify expense claims, prepare management summaries, and update CRM financial fields to protect data integrity.

I also strengthen decision-making by coordinating financial reporting across teams and building KPI dashboards and internal reporting templates that measurably improved efficiency in KPI and project impact tracking. I monitor portfolio health indicators and present performance reports to senior management.

Alongside my banking experience, I’ve supported grant and donor reporting by maintaining rigorous financial records and supporting transparent donor accountability. I’m currently pursuing CFA Level I (in progress) and an Applied Business degree, and I’m working toward an MBA (2025).

Experience

Work history, roles, and key accomplishments

Current

Team Lead, SME Banking

Current

First Bank of Nigeria

Aug 2024 - Present (1 year 9 months)

Spearheaded growth of the bank’s SME customer portfolio by driving targeted acquisition and retention strategies to meet and exceed revenue targets. Led and mentored the unit, managed accounting transactions and reconciliations, and coordinated compliant financial reporting while maintaining CRM financial data integrity.

SME Portfolio Management Accounts Reconciliation CRM Data Management Financial Reporting Team Leadership

Current

Mentorship Coordinator

Current

The Church of Jesus Christ of Latter-day Saints

Oversaw budget planning for mentorship events, ensuring expense tracking and responsible use of program funds. Maintained financial records to support transparent donor reporting and reporting accuracy for program activities.

Budget Planning Expense Reporting Donor Reporting Program Fund Accountability Event Coordination

Customer Success Specialist

Access Bank

Nov 2023 - Jul 2024 (8 months)

Managed client account portfolios, ensuring financial data accuracy to support internal reporting and audit readiness. Built operational and financial KPI dashboards for senior management and resolved client inquiries to maintain satisfaction and strengthen banking relationships.

Client Account Management Financial Accuracy Audit Support KPIs Management Reporting Relationship Management Data Quality Management

Client Onboarding Associate

Wema Bank

Apr 2022 - Oct 2023 (1 year 6 months)

Managed end-to-end account opening documentation, ensuring KYC compliance with applicable banking regulations. Supported branch finance operations through expense monitoring, payment processing, and monthly reconciliations while serving as a primary point of contact for new clients.

KYC Compliance Payment Processing Customer Onboarding Regulatory Compliance Relationship Building