Open to opportunities

Rachael Jepkemoi

@rachaeljepkemoi

Message

Recent finance graduate with customer service experience and a passion for AI.

Kenya

Message

What I'm looking for

Eager to apply analytical and interpersonal skills in AI and technology, focusing on remote work, customer satisfaction, and product improvement.

I am a recent graduate with a Bachelor of Commerce in Finance, equipped with strong communication and problem-solving skills. My experience as a Customer Service Agent at Telesky LTD allowed me to improve customer satisfaction scores by 15% through effective feedback systems. I am passionate about AI and technology, with the ability to work in fast-paced, remote environments.

In my role at Telesky LTD, I managed both inbound and outbound communications, promoting financial products and addressing customer inquiries. I also honed my skills in Microsoft Dynamics Navision during my tenure as a Fixed Assets Finance Assistant at the Kenya Civil Aviation Authority. I thrive in team settings and am committed to enhancing user experiences through feedback-driven product improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Telesky LTD

Dec 2023 - Mar 2024 (3 months)

As a Customer Service Agent, I managed inbound and outbound communications, promoting financial products and addressing customer inquiries. I improved customer satisfaction scores by 15% through a feedback system, enhancing client relationships and trust.

Customer Service Communication Problem Solving Financial Products User Feedback Relationship Management Time Management

Finance Assistant

Kenya Civil Aviation Authority

May 2023 - Aug 2023 (3 months)

In my role as a Finance Assistant, I processed supplier invoices, prepared payment vouchers, and maintained financial records using Microsoft Dynamics Navision. I ensured timely payments and upheld financial accountability.

Financial Operations ERP Systems Microsoft Dynamics Payment Processing

Education

Degrees, certifications, and relevant coursework

Cooperative University of Kenya

Bachelor of Commerce, Finance

2020 - 2024

Pursuing a Bachelor of Commerce with a focus on Finance, developing strong analytical and problem-solving skills. Engaged in coursework that enhances understanding of financial principles and practices, preparing for a career in finance and customer service.