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Rachael Jepkemoi

@rachaeljepkemoi

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Recent finance graduate with customer service experience and a passion for AI.

Kenya

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What I'm looking for

Eager to apply analytical and interpersonal skills in AI and technology, focusing on remote work, customer satisfaction, and product improvement.

I am a recent graduate with a Bachelor of Commerce in Finance, equipped with strong communication and problem-solving skills. My experience as a Customer Service Agent at Telesky LTD allowed me to improve customer satisfaction scores by 15% through effective feedback systems. I am passionate about AI and technology, with the ability to work in fast-paced, remote environments.

In my role at Telesky LTD, I managed both inbound and outbound communications, promoting financial products and addressing customer inquiries. I also honed my skills in Microsoft Dynamics Navision during my tenure as a Fixed Assets Finance Assistant at the Kenya Civil Aviation Authority. I thrive in team settings and am committed to enhancing user experiences through feedback-driven product improvements.

Experience

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Education

Degrees, certifications, and relevant coursework

Cooperative University of Kenya

Bachelor of Commerce, Finance

2020 - 2024

Pursuing a Bachelor of Commerce with a focus on Finance, developing strong analytical and problem-solving skills. Engaged in coursework that enhances understanding of financial principles and practices, preparing for a career in finance and customer service.