rachael cook

Supported educators with digital learning platforms, improving user adoption and onboarding efficiency. Resolved service requests via Salesforce CRM, meeting strict KPI targets. Clear communication to process school subscriptions; maintained accurate records using Microsoft Excel with formulas and data analysis.

Delivered 3-hour guided climbs of the Sydney Harbour Bridge, incorporating safety briefings, storytelling, and photography. Maintained adherence to safety protocols and operational procedures while engaging diverse groups with dynamic, informative commentary. Demonstrated strong time management and group coordination skills to ensure tours ran efficiently and aligned with business schedules.

Maintained high standards of stock rotation and food handling to ensure product freshness, quality, and compliance with health regulations. Delivered knowledgeable and friendly customer service, promoting natural health products and supporting customer purchasing decisions. Fostered positive customer relationships to encourage repeat business and enhance overall customer satisfaction.

Handled confidential patient information with discretion and in compliance with privacy and data protection regulations. Processed client requests efficiently, logging and updating records across multiple systems including CRM platforms, Slack, and internal databases. Coordinated between medical professionals and clients to facilitate smooth appointment scheduling, follow-ups, and information shar

Founded and managed a successful volunteer conservation program focused on treating wombat mange on-site, contributing to the resort’s environmental and sustainability initiatives. Developed comprehensive policies, standard operating procedures, and volunteer onboarding materials to ensure consistency and safety across all activities. Utilized online platforms and databases to coordinate remote co

Ensured the safe and efficient operation of chairlifts and surface lifts in accordance with Work Health & Safety (WHS) standards and resort protocols. Conducted daily start-up and shut-down procedures, including lift inspections, basic maintenance, and snow/ice removal to maintain operational readiness. Monitored guest loading/unloading for safety and provided clear communication to ensure smooth

Managed complex enquiries from diverse stakeholders, delivering coordinated and evidence-based responses to environmental health concerns. Developed and enforced legal documentation and regulatory frameworks for the ongoing management of contaminated sites, overseeing comprehensive soil and water monitoring programs to ensure compliance with environmental standards. Collaborated closely with Unive

Established partnerships and liaised with external companies to facilitate collaborative volunteer efforts and enhance project impact. Promoted environmental engagement through toolbox talks, printed materials, and meetings, increasing participation across teams. Led external communication campaigns to showcase environmental projects to the broader Australian network, fostering company-wide enviro

Supported educators with digital learning platforms, improving user adoption and onboarding efficiency. Resolved service requests via Salesforce CRM, meeting strict KPI targets. Clear communication to process school subscriptions; maintained accurate records using Microsoft Excel with formulas and data analysis.

Delivered 3-hour guided climbs of the Sydney Harbour Bridge, incorporating safety briefings, storytelling, and photography. Maintained adherence to safety protocols and operational procedures while engaging diverse groups with dynamic, informative commentary.

Liaised with department heads across Australia and New Zealand to resolve complex issues. Facilitated virtual support via Microsoft Teams, Zoom, and Slack.