Open to opportunities

Quyên Nguyễn

@quynnguyn1

Message

Business Analyst at AHT TECH working on Odoo ERP solutions and customer support ticket classification.

Vietnam

Message

What I'm looking for

I'm seeking an Analyst role where I can apply my knowledge of data analysis and visualization while continuing to grow in a data-driven environment.

At AHT TECH, I work as a Business Analyst and Customer Success Consultant on Odoo ERP projects. I provide system support across implementation projects and participate in full-cycle Change Request projects as a Business Analyst and Project Owner.

I gather and analyze business requirements, assess processes, and design ERP solutions aligned with business needs. I also prepare project documentation and perform functional testing to validate system features.

My Master's thesis at the University of Economics Ho Chi Minh City explores automated customer support ticket classification using machine learning and LLM. I'm seeking an Analyst role where I can apply data analysis and visualization while continuing to grow in a data-driven environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

AHT Tech

Feb 2024 - Present (2 years 9 months)

Provided system support and troubleshooting for 10+ Odoo implementation projects with 95% SLA compliance. Served as primary contact between clients and implementation teams, coordinating communication and issue resolution.

Odoo Accounting Inventory Sales Purchasing HRM SLA Troubleshooting Project Documentation SRD SRS URD Test Cases User Guides

Current

Business Analyst (Functional Consultant)

Current

AHT Tech

Feb 2024 - Present (2 years 9 months)

Gathered and analyzed business requirements, designed ERP solutions aligned with business needs, and collaborated with clients and cross-functional teams. Prepared project documentation and performed functional testing.

Business Analysis Requirements Analysis Process Modeling ERP Consulting Documentation Functional Testing Stakeholder Management Problem Solving Critical Thinking

Education

Degrees, certifications, and relevant coursework

University of Economics Ho Chi Minh City

Master of Advanced Study, Information Design and Technology

Grade: 3.20

Pursuing a Master of Advanced Study in Information Design and Technology, with a thesis on automated customer support ticket classification using machine learning and LLM. Expected graduation in March 2027.