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Quinn Pillo

@quinnpillo

Customer Service Specialist at Cast Crete, handling 70+ daily customer emails and order inquiries while maintaining 99% data accuracy.

United States

Message

What I'm looking for

I'm seeking a remote or home-based administrative, customer service, or operations support role, and I'm open to full-time remote positions.

At Cast Crete, I support Regional Customer Service Specialists with customer service and administrative operations, resolving more than 70 daily emails and order inquiries. I maintain customer and order records with 99% data accuracy and track inventory in Microsoft Dynamics GP.

At Hometown Heating and Air, I supported daily operations through scheduling, client communications, inventory and sales reporting, payment processing, and accounts payable and receivable. I’m seeking a remote or home-based administrative, customer service, or operations support role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Cast Crete

Apr 2026 - Present (7 months)

Supports Regional Customer Service Specialists with high-volume customer service and administrative operations, resolving 70+ daily emails and order inquiries in CRM systems. Maintains customer and order records with 99% data accuracy and tracks daily inventory levels in Microsoft Dynamics GP.

Customer Service CRM Data Entry Microsoft GP inventory tracking Payment Processing Email Correspondence

Office Assistant Manager / Operations Support

Hometown Heating and Air

Jan 2021 - Dec 2025 (4 years 11 months)

Managed administrative operations including email triage, scheduling, and client communications for service teams. Tracked parts inventory and service sales, generated reports, processed payments, and supported accounts payable/receivable.

Administrative Support Email Triage Scheduling inventory tracking Sales Reporting Payment Processing Accounts Payable Accounts Receivable Data Entry Onboarding Excel Microsoft Word Outlook

Owner/Operator

Winq LLC

Jan 2019 - Dec 2021 (2 years 11 months)

Operated and managed all aspects of a small business, including customer service, sales, and inventory control. Processed payments, reconciled daily transactions, handled basic bookkeeping, and filed quarterly state reporting.

Small Business Management Customer Service Sales Inventory Control Payment Processing Bookkeeping Vendor Payments State Reporting

Payroll Manager

Columbia Fruit Packers Inc

Jan 2011 - Dec 2016 (5 years 11 months)

Managed employee payroll processing and maintained accurate payroll records for all staff. Maintained recordkeeping for 401(k) contributions, vacation accruals, and processed hiring and termination documentation.