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Quinna Malate

@quinnamalate

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Results-driven virtual assistant specializing in admin, customer support, and editing.

Philippines

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What I'm looking for

I seek remote roles where I can apply admin, customer support, and content-production skills in collaborative, growth-oriented teams—clear processes and impact-driven work.

I am a results-driven Virtual Assistant with a foundation in administrative support, customer relations, and digital content production. I combine technical proficiency with a psychology background to deliver empathetic and efficient remote support.

I have led end-to-end post-production for long-form technical video tutorials, consistently meeting strict production standards and deadlines using Adobe Premiere Pro, Filmora, and iMovie.

In customer service, I handled high-stakes, non-voice escalations—resolving warranties, refunds, and complex conflicts with a solution-oriented and empathetic approach.

I produce instructional materials and manage document/version control using Google Workspace, Microsoft Office, Notion, and Canva, and I hold credentials including a Psychometrician licensure and a Certified Human Resource Associate certification.

Experience

Work history, roles, and key accomplishments

Current

Teacher Assistant

Current

Private Employer

Dec 2025 - Present (3 months)

Manage production of instructional materials by converting lecture notes into polished PowerPoint presentations and maintaining version control and professional formatting standards.

Canva Microsoft Office Instructional Design Presentation Design Version Control Content Production Time Management Communication

Customer Service Representative

Nicolas Gm

Jun 2022 - Oct 2022 (4 months)

Served as primary non-voice contact for escalated client concerns including warranties and refunds, resolving issues with empathy and rapid, solution-oriented responses to maintain client trust.

Customer Support Escalation Management Conflict Resolution Email Support CRM Empathy Problem Solving SLA Management

Video Editor

Youtuber - Coder

Jun 2021 - Oct 2021 (4 months)

Spearheaded end-to-end post-production for long-form technical coding tutorials, delivering high-quality video assets that preserved technical accuracy and met contractual deadlines.

Adobe Premiere Pro Filmora IMovie Canva Video Editing Post production Technical Documentation Quality Assurance

Education

Degrees, certifications, and relevant coursework

St. Scholastica’s College Tacloban, Inc.

Bachelor of Science, Psychology

2020 - 2024

Grade: GWA: 1.6

Activities and societies: Class President; Vice President, Treasurer, and Representative of the Psychological Society; four-year student leadership streak

Completed a Bachelor of Science in Psychology with Distinct Honors (GWA: 1.6) and held multiple student leadership roles including Class President and executive positions in the Psychological Society.