Open to opportunities

Joshua Lance Muego

@joshualancemuego

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Computer Science graduate and versatile virtual assistant skilled in design, video, and customer support.

Philippines

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What I'm looking for

I seek a role combining remote administrative tech support, creative design/video work, and customer-facing responsibilities where I can grow, contribute, and learn.

I am a Cumlaude Computer Science graduate with hands-on experience as a virtual assistant, customer service representative, graphic designer, and video editor. I’ve supported international clients on Upwork, handled high-volume event ticketing support via email/chat/calls, and created marketing visuals and promotional videos to strengthen brand presence.

I manage administrative tasks, lead generation, scheduling, and data management while meeting deadlines in remote and fast-paced environments. My projects include a research-based interactive campus navigation system built with Roblox Studio and Lua; I bring strong communication, multitasking, and problem-solving skills and I’m eager to contribute and grow in a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Altius Inspiro

Jul 2025 - Nov 2025 (4 months)

Provided email, chat, inbound and outbound support for an events ticketing platform, resolving complex issues and managing multiple concurrent chats to maintain high customer satisfaction in a high-volume environment.

Customer Support Email Support Live Chat Multitasking CRM

Graphic Designer & Video Editor

Herco Detailing Garage

Nov 2024 - Oct 2025 (11 months)

Designed marketing visuals and produced promotional videos to increase brand awareness and showcase services across social media, aligning creative output with business branding goals.

Graphic Design Video Editing Branding Adobe Creative Suite Storyboarding Motion Graphics visual communication

All-Around Virtual Assistant

Upwork Inc.

Feb 2020 - Oct 2025 (5 years 8 months)

Delivered freelance virtual assistance including graphic asset creation, video production, lead generation, calendar management, and administrative support for international clients while meeting deadlines remotely.

Virtual Assistance Graphic Design Video Editing Lead Generation Calendar Management Client Communication Time Management Remote Work

Research Developer

University of Rizal System

Feb 2024 - Feb 2025 (1 year)

Developed a research-based interactive campus navigation map using Roblox Studio and Lua scripting, incorporating gamified quests and virtual pathfinding to improve orientation and access to campus facilities.

Lua Game Design Scripting Research

Service Crew

McDonald’s

Jul 2022 - Nov 2022 (4 months)

Provided frontline customer service, handled orders and inquiries, and supported team operations to maintain efficiency and service quality during high-volume periods.

Customer Service Order Processing Teamwork Food Safety Cash Handling Multitasking Communication

Sales Associate

169 Hyper Mart

Mar 2019 - Present (6 years 9 months)

Assisted customers with product selection, maintained displays, and supported cashier operations during peak hours to improve store efficiency and customer satisfaction.

Retail Sales Customer Support Merchandising Cashier Stocking Time Management