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Quincy Lucas

@quincylucas

Operations and project coordinator at Siemens AG who coordinated oncology equipment maintenance and streamlined scheduling workflows.

United States

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At Siemens AG, I coordinated preventive maintenance projects for oncology equipment at hospitals and healthcare facilities, managing schedules, resources, and maintenance activities in a 24/7 environment. I developed project schedules and work plans using SAP, Microsoft Project, and Gantt charts, and supported FDA-regulated maintenance and equipment upgrades.

Across operations roles in healthcare, technology, supply chain, and financial services, I coordinated stakeholders, vendors, and time-sensitive cases. At ChargePoint, I supported customer onboarding and service operations for a cloud-based EV charging platform, managing Salesforce cases and facilitating communication between customers and technical teams.

Experience

Work history, roles, and key accomplishments

National Consumer Affairs / Case Manager

Movate

Mar 2024 - May 2026 (2 years 2 months)

Managed complex consumer affairs cases requiring research, documentation, stakeholder coordination, and resolution of time-sensitive issues. Analyzed Lemon Law claims and coordinated technical teams and business partners to resolve cases.

Case Management Stakeholder Coordination Documentation Research Escalation Management SLA Management

Customer Success Manager

Greene Resources

Feb 2023 - Feb 2024 (1 year)

Supported operations for a nonprofit research organization maintaining a large occupational information database. Coordinated business-to-business relationships, stakeholder communication, onboarding, and implementation activities.

Customer Success Stakeholder Management Onboarding Database Operations Documentation

Customer Success Manager / Service Operations

ChargePoint

May 2021 - Feb 2023 (1 year 9 months)

Supported service operations for a cloud-based EV charging platform, coordinating customer onboarding, technical issues, case management, and follow-through. Managed Salesforce cases and facilitated communication between customers and technical teams.

Salesforce Case Management Customer Onboarding Technical Support Process Improvement

Debt Account Manager

Consumer Education Services

Jan 2018 - May 2021 (3 years 4 months)

Managed complex financial cases involving regulations, compliance requirements, financial documentation, negotiations, and structured resolution processes. Conducted credit and financial analysis and developed structured debt-management solutions.

Financial Analysis Negotiation Compliance Case Management Documentation

Inventory Analyst

Siemens AG

Dec 2012 - Nov 2017 (4 years 11 months)

Supported supply chain operations involving inventory, suppliers, factories, purchase orders, materials, and service requirements. Managed inventory availability and material allocation during supply shortages and coordinated suppliers to resolve supply issues.

Inventory Management Supply Chain Purchase Order Supplier Coordination ISO Compliance

Project Planner / Maintenance Operations Coordinator

Siemens AG

Apr 2002 - Dec 2012 (10 years 8 months)

Coordinated preventive maintenance projects involving oncology equipment at hospitals and healthcare facilities in a 24/7 operational environment. Managed schedules, resources, and maintenance activities using SAP and Microsoft Project.

SAP Microsoft Project Gantt Charts Scheduling SLA Management FDA Compliance