Open to opportunities

Susan Graves

@susangraves

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Adaptable professional skilled in business analysis and operations.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and professional growth.

I am an adaptable, creative, and resourceful professional with extensive expertise in business analysis, human resources, and operations across diverse industries. My ability to balance business efficiency with exemplary customer service has been a cornerstone of my career. I thrive in high-demand, fast-paced environments, where attention to detail and professionalism are paramount.

Throughout my career, I have successfully managed complex projects, utilizing methodologies and tools to ensure successful outcomes. My experience includes negotiating vendor agreements to optimize costs, leading teams, and implementing process improvements that enhance workflows and productivity. I am proficient in Salesforce and Oracle, which I leverage for data-driven decision-making and customer relationship management.

In my current role as a Senior Project Coordinator at General Electric Appliances, I execute specialty team interventions to streamline operations and maintain high service levels. My previous positions have further honed my skills in benefits verification, human resources management, and logistics, allowing me to contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Coordinator - Specialty Team

Current

General Electric Appliances

Jan 2022 - Present (3 years 6 months)

Executed specialty team (MAT) interventions including prioritization, cancellation, and order adjustments to streamline operations. Coordinated with business resources to ensure timely and accurate delivery, fostering goodwill between region ASMs, SDS, and customers.

Salesforce Team Building Process Improvement Purchasing

Benefits Verification Specialist

Regeneron Pharmaceuticals

Jan 2017 - Present (8 years 6 months)

Verified benefit and eligibility information from payers/insurance companies for cutting-edge drugs. Managed the system for initial and ongoing verification of benefits, ensuring accuracy and compliance while maintaining HIPAA-compliant patient files.

Benefit Verification HIPAA)Data Management Reporting System Management

Manager Mid-South Division

The Kroger Company

Jan 2010 - Present (15 years 6 months)

Oversaw all Human Resource functions, including hiring and training store staff in the Mid-South Division. Motivated and managed union associates, ensuring compliance with company policies and effective teamwork.

Human Resources Training Union Relations Sales Analysis Corporate Liaison Food Safety

Logistics

The Kroger Company

Jan 2009 - Present (16 years 6 months)

Handled customer emails and calls from Kroger banner stores nationally, aiding and following up on order discrepancies. Coordinated with Local and Regional Distribution Centers to investigate and resolve order delivery claims.

Customer Service Order Management Logistics Claims Processing Communication Problem Solving

Auditor

The Rawlings Company LLC

Jan 2004 - Present (21 years 6 months)

Led audit projects for WellPoint/Anthem Northeast, assisting in invoicing, training, and implementing new policies and procedures. Mentored new audit team members and developed training materials for the Audit Appeals process.

Auditing Training Policy Implementation Research Invoicing Mentoring

Education

Degrees, certifications, and relevant coursework

Western Kentucky University

Bachelor of Science, Education

Studied a comprehensive curriculum in education, focusing on foundational theories and practical applications. Gained expertise in pedagogical methods and classroom management techniques.