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@queturaalexandranogu
Customer-focused business communications student delivering hospitality sales and client-relations excellence.
I am a Business Communications and Languages student with practical experience in hotel customer service and commercial sales roles. I combine strong communication, leadership, and teamwork skills with a proactive approach to meeting organizational goals.
In hospitality I managed reservations, reception duties, event booking logistics and guest safety while providing tailored client solutions and maintaining professional etiquette. In commercial roles I source and cultivate business opportunities, prepare proposals, negotiate, manage portfolios and support after-sales to boost client loyalty.
I hold certifications in front desk operations, reception etiquette and translation training, and I am proficient in Portuguese, English, and French. I seek roles where I can apply my customer-service expertise, commercial acumen and language skills to drive client satisfaction and business growth.
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Work history, roles, and key accomplishments
Liralink Tecnologia
Jan 2025 - Present (10 months)
Identify and cultivate business opportunities, acquire new clients, manage portfolio, prepare commercial proposals, oversee negotiations and provide after-sales support; prepare documentation for public tenders to ensure legal and technical compliance.
Hotel Diamante
Jan 2022 - Jan 2024 (2 years)
Managed event bookings and reservations, communicated availability and pricing to clients, coordinated event requirements including rooms, AV equipment and additional services to ensure successful events and client satisfaction.
Hotel Diamante
Jan 2021 - Jan 2022 (1 year)
Served as front-desk receptionist providing guest services, ensured safety and access control, and delivered interpretation/translation support to facilitate guest communications and satisfaction.
Academia de Rede de Negócios
Jan 2020 - Jan 2021 (1 year)
Promoted company products/services through proactive customer engagement, developed persuasive communication strategies and secured sales by presenting value propositions effectively.
Degrees, certifications, and relevant coursework
Business Communication and Linguistics
Studying Business Communication and Linguistics at Universidade Gregório Semedo.
Front Desk / Hospitality Training
2023 - 2023
Received technical training for front desk personnel, including reception and etiquette instruction.
Industrial Biochemistry
2016 - 2021
Completed studies in Industrial Biochemistry at Instituto Politécnico Industrial de Luanda from 2016 to 2021.
Translation
2025 - 2025
Completed general translation training at TRALECT in 2025.
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