@amliacabral
Administrative Assistant at Insald LDA who reduced response time to internal requests by 40% through improved administrative controls.
AngolaAt Insald LDA, I managed physical and digital records and coordinated schedules and meeting logistics. My work helped reduce response time to internal requests by 40%.
At Casa Praia, I welcomed guests, handled check-ins and check-outs, and coordinated reservations. I achieved 98% satisfaction in service evaluations.
I also prepared administrative reports and tracked expenses in Excel. My training includes customer service, advanced Excel, secretarial techniques, and records management.
Work history, roles, and key accomplishments
Insald LDA
Jan 2024 - Jan 2025 (1 year)
Managed documentation and archives, controlled schedules and meetings, and prepared administrative reports using Excel, reducing response time to internal requests by 40%.
Casa Praia
Jan 2020 - Jan 2023 (3 years)
Provided front desk and phone support, managed check-in/check-out and reservations, and coordinated correspondence, achieving 98% satisfaction in service evaluations.
Degrees, certifications, and relevant coursework
Certification in Customer Service, Customer Service
Completed certification in customer service.
Excel Avançado, Excel
Completed advanced Excel training for administrative and spreadsheet tasks.
Técnicas de Secretariado e Organização, Secretarial Techniques
Completed training in secretarial techniques and organization.
Software and tools used professionally
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