Open to opportunities

Queeneth Olakachi

@queenetholakachi

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Chat support specialist delivering empathetic, efficient customer service and community moderation.

Nigeria

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What I'm looking for

I seek remote roles in customer support or community moderation where I can use empathy, CRM expertise, and problem-solving to improve satisfaction and processes.

I am a motivated, detail-oriented chat support specialist with experience in live chat, email support, and community moderation across platforms like Discord and Telegram. I consistently deliver solution-focused assistance, maintain accurate CRM records, and collaborate cross-functionally to improve response templates and onboarding guides.

My achievements include a 95% customer satisfaction rating, improving response time by 20%, resolving 85% of tickets on first contact, and contributing to a 25% reduction in customer complaints. I am adaptable, comfortable with US/UK time zones, and committed to continuous learning in digital communication and AI-assisted chat tools.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Specialist

Current

SocialLink Media

Jan 2024 - Present (1 year 9 months)

Responded to high volumes of chat inquiries, maintaining a 95% customer satisfaction rating and improving chat response time by 20% through optimized scripts and templates.

Live Chat Support CRM Troubleshooting Customer Satisfaction Response Template Optimization Ticketing Systems Cross Functional Collaboration

Technical Support & Community Moderator

TechEase Digital

Jan 2023 - Jan 2024 (1 year)

Handled live chat and email support resolving 85% of tickets on first contact, moderated Discord and Telegram communities, and helped reduce customer complaint rate by 25%.

Technical Support Discord)Telegram Email Support Ticket Resolution Discord