Queeneth Obiagwu
@queenethobiagwu
Customer service representative at British Council, Nigeria, supporting IELTS and Cambridge exam candidates in Lagos.
NigeriaWhat I'm looking for
At British Council, Nigeria, I support the delivery of IELTS and Cambridge examinations at the Lagos location. I serve as a point of contact for candidates and handle sensitive examination materials carefully.
In customer service and banking support roles, I responded to enquiries and complaints, followed up on customer issues, and helped identify suitable products and services.
At Ark Technologies, I maintained inventory records, prepared weekly warehouse activity reports, and coordinated dispatch of ATM machines and parts to engineers. I’ve also taught Economics and participated in UNICEF community sensitization activities.
Experience
Work history, roles, and key accomplishments
Exam Invigilator / Customer Service
British Council
Jun 2021 - Present (5 years 4 months)
Support the delivery of IELTS and Cambridge examinations at the Lagos location. Serve as a professional point of contact for candidates and help maintain a positive customer experience.
Sales and Service Associate
British Council
Jan 2021 - Jun 2021 (5 months)
Recorded customer interactions, processed customer accounts, and maintained supporting documents. Responded to customer enquiries and complaints, provided accurate information, and worked toward satisfactory resolutions.
Credit Facility Officer
British Council
Jan 2019 - Dec 2020 (1 year 11 months)
Generated sales leads and supported the conversion of prospects into customers. Tracked customer contact information and responded to enquiries and complaints.
Direct Sales Agent
British Council
Jan 2018 - Dec 2019 (1 year 11 months)
Marketed account-opening services to prospective customers. Promoted banking products to prospective and existing customers.
Inventory Manager
Ark Technologies
Jan 2016 - Dec 2016 (11 months)
Purchased products and materials required for business operations. Maintained inventory records and checked the accuracy of stock information.
Community Sensitization
UNICEF
Participated in HIV/AIDS awareness and sensitization activities. Supported awareness on the consequences of teenage pregnancy and activities for vulnerable women and children.
Economics Teacher
Omoku Community Secondary School
Delivered classroom instruction and planned classroom management activities. Marked and graded examinations to assess student performance.
Economics Teacher
Oke-Ira Senior Secondary School
Taught Economics and prepared and administered tests and examinations. Marked and graded students' work and supported classroom discipline.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
B.Sc./B.Ed., Social Science/Economics
2008 - 2012
Pursued a Bachelor of Science and Bachelor of Education in Social Science and Economics from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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