Looking for a job

queen afli

@queenafli

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Remote call centre agent at Call on Me Marketing who generated and qualified leads for Discovery Insurance.

South Africa

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What I'm looking for

I'm seeking a remote customer support or call centre position where I can contribute strong client service and sales support skills.

At Call on Me Marketing, I made outbound cold calls on behalf of Discovery Insurance, explained insurance products, and referred qualified leads to Discovery Financial Advisors.

I captured client information in digital systems and worked toward daily and weekly call targets while working remotely.

At Botshabelo Babies Home, I volunteered as a youth worker, organizing activities and maintaining records in a sensitive environment.

I'm pursuing an LLB at University of South Africa (UNISA), following a Higher Certificate in Paralegal Studies from STADIO University. My studies and skills include legal research, document drafting, and understanding South African legal systems.

Experience

Work history, roles, and key accomplishments

Volunteer Youth Worker

Botshabelo Babies Home

Jan 2022 - Aug 2022 (7 months)

Maintained professional communication in sensitive environments, organized activities, and kept accurate records. Developed strong interpersonal and conflict-resolution skills while working effectively within a team.

Communication Skills Record keeping Teamwork Interpersonal Skills Conflict Resolution

Freelance Call Centre Agent

Call on Me Marketing

Conducted high-volume outbound cold calls on behalf of Discovery Insurance, generating and qualifying leads. Handled objections professionally and maintained accurate client records while meeting daily and weekly call targets.

Cold Calling Lead Generation Customer Engagement Objection Handling Data Entry CRM Time Management Remote Work