Quantrell Howard

Worked as Online Reputation Specialist at Groundworks.

- Train and develop contact center agents through coaching and call evaluations
- Supervise a team of work from home agents managing time allocation and communications
- Manage the digital team including the processes and team dynamics
- Work with management to develop better ways to structure process to handle high customer volume
- Report trends and call center SLAs to management daily along wit

- Manage social media interactions with customers on several platforms via digital channels
- Set appointments through chat inquiries on several company websites.
- Enter customer data from social media and home services websites for several brands.
- Text customers that make inquiries through the company websites before or after they are called.
- Reply to emails sent from customers, marketing d

- Take inbound and outbound calls from customers across 35 states regarding foundation and water management problems.
- Set appointments with customers for inspectors to come and look at their issues.
- Correct invalid data records and email/transfer calls to the appropriate departments for any escalations.
- Represent the brands of all twenty-one foundation companies across the United States.
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- Conducted the setting up of appointments for demonstration of home improvement products.
- Independently promoted the company products and passed out literature detailing services.
- Train new employees on how to perform their job duties and responsibilities.

- Managed and transported employees to different territories, learned how to pick canvass areas and do marketing paperwork.
- Help trained canvassers and build lead count for branch store in Jacksonville, FL from February to March 2018
- Updated statistics for Virginia Beach canvassing and held daily training before shift.

-Train new employees how to do their job and improve performance.
-Teach daily training courses providing new solutions for trainee and rookie canvassers.
-Record team results from work shifts and pair groups for departure into territory.
-Train one employee at a time in the field to shadow and learn about their position .

- Performed and managed operations of store tasks and associates including opening and closing of store.
- Conducted store deposits of business funds, complete implementation of store signs and sales fixtures.
- Kept sales prices updated and handled any customer disputes while the manager was away.

- Sold mobile phones, various electronic devices and accessories along with providing customer service.
- Trained to operate multiple carrier POS systems for transactions and contract renewals.
- Performed basic maintenance of the store, including cleaning windows, floors and restocking products.

I learned how to model objects in 3D and animate them for marketing or architectural purposes. I achieved a Brainbench Certification in the program called 3DS Max Design.

I did classes to refresh memory to help with pursing major college courses.